topic Sky Q - Not connecting to BT Router Network - Check Password in Sky Q

Sky Q - Not connecting to BT Router Network - Check Password

Benje — Sun, 25 Feb 2024 16:03:50 GMT

Have seem this alot on the forum here but never a resolution posted.

Our Sky Q recently lost connection to our BT router.

When we try to try to reconnect with the correct SSID and Password (which is 100% correct) we are just getting a message saying unsuccessful connection : Please check your password and try again.

I have done this many time over the years so know the basic process. Need some specific help with this issue which I have seen many other have had.

This has also knocked out our 2 Sky mini boxes, which is very frustrating.

Thanks in advance.

Re: Sky Q - Not connecting to BT Router Network - Check Password

Chodley — Sun, 25 Feb 2024 20:11:13 GMT

There is no easy resolution which is why you see it a lot.

I would try doing it with both minis powered completely off.

Re: Sky Q - Not connecting to BT Router Network - Check Password

Benje — Mon, 26 Feb 2024 11:58:05 GMT

@Chodley Thanks for the tip, however powered off both mini's and the Sky wifi booster and I still get the same response.

I am guessing the next step is customer support and I am dreading that experieince before even picking up the phone !

Re: Sky Q - Not connecting to BT Router Network - Check Password

Laing1 — Mon, 26 Feb 2024 12:08:15 GMT

@Benje wrote:

@Chodley Thanks for the tip, however powered off both mini's and the Sky wifi booster and I still get the same response.

I am guessing the next step is customer support and I am dreading that experieince before even picking up the phone !

@Benje just a thought have you tried resetting your router then rebooting your main Q box and trying to connect. If you have then just ignore this post 😁

Re: Sky Q - Not connecting to BT Router Network - Check Password

Chodley — Mon, 26 Feb 2024 12:14:00 GMT

also worth trying splitting the 2.4Ghz SSID on the BT router to a different name if you can.

Re: Sky Q - Not connecting to BT Router Network - Check Password

Benje — Mon, 26 Feb 2024 12:35:15 GMT

The 2.4 was already split out.

However I have had a result.

Although I had tried all manor of reboots and restarts previously I dialled it back to zero.

1. Powered off all Sky eqipment. (Sky Q, 2 x mini, wifi booster) and left it for an hour or so.

2. Rebooted the BT router.

3. Powered up SKY Q only. Selected the 2.4 SSID and applied PW. Low and behold victory, seemed to take an age to connect but it did it !

4. Powered up Sky wifi booster. Waiting for all 3 green lights.

5. Powered up Sky Mini 1. Had to do the reconnection process with main SKY Q box. But worked.

6. Powered up SKY Mini 2. That did an auto connect and configured new IP.

7. Made a coffee !

I can only suggest that the incorrect PW error is a complete red herring for some other connectivity error with the router.

Thanks for your contribtions @Chodley @Laing1