My mini boxes aren’t connecting

Baggybrett — Sun, 25 Feb 2024 15:03:57 GMT

My 2 sky mini boxes aren't connecting to my main sky q box.

the sky q box is working fine.

ive tried everything!

Re: My mini boxes aren’t connecting

vicksterp — Sun, 25 Feb 2024 15:35:03 GMT

Hi. Same issue (almost)

Set up mini with no problem but had to unplug to move slightly (cable is really to short!).

However, I get the part where it states press home button when screen is blank but I just get a no signal and to check cables etc - just the orange light. I've tried

Checked source. Hdmi ok.

Hdmi cec player not connected? Turned off in case

Remote removal batteries/reset

Unplugged all cables, inc tv and left for a bit

Reconnected everything.

Have no idea what to try next as I don't think it's to do with the main box as I'm not getting that far.

Hopefully someone can answer both!?

Re: My mini boxes aren’t connecting

oldfella — Sun, 25 Feb 2024 16:01:28 GMT

@Baggybrett wrote:

My 2 sky mini boxes aren't connecting to my main sky q box.

the sky q box is working fine.

ive tried everything!

Hi @Baggybrett

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above. Start with the mini nearest to the main Q box.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

When you carry out the Network reset on the second mini you can use the first mini for WPS if nearer than the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

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My mini boxes aren’t connecting

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Re: My mini boxes aren’t connecting