topic Re: Mini boxes in Sky Q

Mini boxes

Loobs72 — Sun, 25 Feb 2024 07:42:10 GMT

I seem to have to reboot my mini boxes every morning at the moment. I have tried rebooting router and main box. Can you get boxes replaced? How do you get in touch with sky to do this? Thanks

Re: Mini boxes

Laing1 — Sun, 25 Feb 2024 12:49:04 GMT

@Loobs72 wrote:

I seem to have to reboot my mini boxes every morning at the moment. I have tried rebooting router and main box. Can you get boxes replaced? How do you get in touch with sky to do this? Thanks

@Loobs72 what time in the morning is this at ?

Re: Mini boxes

Loobs72 — Sun, 25 Feb 2024 13:49:00 GMT

@Laing1 It is not always morning. It is just the first time I use that mini box in a day

Re: Mini boxes

Laing1 — Sun, 25 Feb 2024 14:21:41 GMT

@Loobs72 wrote:

@Laing1 It is not always morning. It is just the first time I use that mini box in a day

@Loobs72 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Mini boxes

Mr+Flibbles+86 — Sun, 25 Feb 2024 14:28:41 GMT

Thanks for escalating this. We’ve sent an invite to @Loobs72 to chat.

Re: Mini boxes

Loobs72 — Fri, 08 Mar 2024 07:25:04 GMT

Please could a sky person send me a chat invite again? I had an engineer out but still have an issue so need to chat with them again? Thanks @Laing1 @Mr+Flibbles+86

Re: Mini boxes

Loobs72 — Fri, 08 Mar 2024 14:00:54 GMT

Please help

Re: Mini boxes

Daniel0210 — Fri, 08 Mar 2024 14:08:42 GMT

@Loobs72
I’m afraid you will need to call Sky as the Escalation process is currently unavailable.