topic Faulty equipment in Sky Q

Faulty equipment

Sarahk18 — Sun, 25 Feb 2024 08:50:59 GMT

Sky Q box hasn't been working since last night, the Q on the front of the box is flashing blue can't turn it onn/off switched it off at the mains and no joy.
has a message on screen But won't let me type it

Re: Faulty equipment

Daniel0210 — Sun, 25 Feb 2024 08:55:46 GMT

@Sarahk18 wrote:

has a message on screen But won't let me type it

@Sarahk18

Take a photo and submit the image. We moderate them before they fully appear to all in your thread so may help us advise.

Re: Faulty equipment

Sarahk18 — Sun, 25 Feb 2024 09:03:07 GMT

Re: Faulty equipment

Daniel0210 — Sun, 25 Feb 2024 09:06:39 GMT

@Sarahk18

It probably wouldn't let you type the numbers bit but that appears to show a date and time. I've not come across that style of message before. Are you sure that's a message from Sky and not from your TV?

Re: Faulty equipment

Sarahk18 — Sun, 25 Feb 2024 09:08:52 GMT

Not sure as the box isn't coming on atall just stays with that code on. The Q is flashing blue. It's not the remote. My little sky Q box is on down stairs but not working as the main sky Q box upstairs isn't working. It's been making a noise all night the box like it's on like a fan noise.

Re: Faulty equipment

Sarahk18 — Sun, 25 Feb 2024 09:09:28 GMT

Re: Faulty equipment

Quoman7 — Sun, 25 Feb 2024 09:13:17 GMT

@Sarahk18 wrote:

Hi @Sarahk18 What happens after you answer the three questions?