topic Apple TV in Sky Q

Apple TV

GemzyPops — Sat, 24 Feb 2024 18:25:19 GMT

Has anyone had this issue? I've just subscribed to Apple TV - but it won't work on Sky Q through the Apple TV app! I go through the steps, scan the QR code on my phone, choose to subscribe, and then the TV updates the TV but when I go to watch something it says "play free episode or subscribe to apple tv" - which I have already done!

I've refreshed the apps on the sky q box, i've updated the software, i've turned on and off again countless times and the same problem is persisting. I've checked that the bank card I have subscribed with is the right one, is active etc.

Can anyone shed any light?

Re: Apple TV

Beez1 — Thu, 11 Jul 2024 18:36:36 GMT

I have the exact same issue. I have redeemed the sky vip 3 month offer and it shows as active when I log into apple online.

Also Apple Tv app works fine on the laptop and on apps downloaded directly to the TV, but the Apple TV app on the Sky Q box doesnt seem to recognise I have the subscription.

On the Apple TV app on Sky Q i can see my account and on there it also shows i have an active subscription until October 2024, however i can't watch anything as its still says Accept 7 Day trial instead of haveing the play/watch show button.

If i try to accept the 7 day free trial, I follow the steps and get to an error message obviously because i ALREADY have a subscription!!!! ARRGGGHHH

I've tried rebooting, logging in loggin out etc etc but no luck. Also Apple Suppport and Sky Support have been useless!

Re: Apple TV

JimmyK18 — Tue, 20 Aug 2024 20:46:59 GMT

I have this exact same issue, has anyone found a solution?

Re: Apple TV

Beez1 — Tue, 20 Aug 2024 21:05:13 GMT

Still an issue for me. I discovered the apple website to watch apple TV also has the same issue as the sky box. But I can watch if I download the app onto a laptop or watch via the app on an Amazon Fire Stick.

So I have since been on to apple support for multiple calls and yet still no solution!