topic Re: 2TB Q Box disconnects regularly evern hard wired, in Sky Q

2TB Q Box disconnects regularly evern hard wired,

Lord+Hillier — Sat, 24 Feb 2024 13:50:30 GMT

Hi Everyone

Recently EE have sent out new wifi 6 routers to fibre customers. All devices work perfectly, the Sky Q box and mini's are falling over almost every day.

Changes to hardwire still does it, new router from ISP, still does it, changes to Ubiquiti gateway, still does it.

Anyone else?

Many thakns in advance for yur replies.

Re: 2TB Q Box disconnects regularly evern hard wired,

oldfella — Sat, 24 Feb 2024 15:23:18 GMT

@Lord+Hillier wrote:

Hi Everyone

Recently EE have sent out new wifi 6 routers to fibre customers. All devices work perfectly, the Sky Q box and mini's are falling over almost every day.

Changes to hardwire still does it, new router from ISP, still does it, changes to Ubiquiti gateway, still does it.

Anyone else?

Many thakns in advance for yur replies.

hi @Lord+Hillier

If you can hardwire all your Q boxes by the same method to your Network and then turn off all Q box WiFi it should be OK

Re: 2TB Q Box disconnects regularly evern hard wired,

Chodley — Sat, 24 Feb 2024 18:04:02 GMT

So you have a ubiquiti mesh AND wifi 6 on the router? Can you hardwire the mesh base node and disable the router wifi?

Re: 2TB Q Box disconnects regularly evern hard wired,

Lord+Hillier — Sun, 25 Feb 2024 10:42:05 GMT

Thanks the replies, guys.

The main Q box is the issue, intermittantly picks up and IP address then drops it and wants to reallcoate a new one. DHCP then disabled on Main Q converted to static within the IP range. Then the mini's can't see the main box.

Tried - Cat6a on all boxes now still drops off the nextwork. Tried 5e, still the same. Just disabled the EE router Wifi and only used as a gateway, still drops off. Connected to Ubiquiti router, still drops off. Finally dug out the old Sky ISP router. Netgear OEM, changed the setttings to connect to the BT/EE back-bone, still drops off.

Finally, changed the Sky Q box for my Mum's - still drops off.

Now reading that many of the Q Boxes (Especially wuth HDR), have a chipset compatibilty issues with band steering and Fibre routers.

What a situation!

Re: 2TB Q Box disconnects regularly evern hard wired,

oldfella — Sun, 25 Feb 2024 10:46:04 GMT

Hi @Lord+Hillier

When you say you have tried Ethernet on all boxes, to what are the Ethernet cables connected?

Re: 2TB Q Box disconnects regularly evern hard wired,

Lord+Hillier — Sun, 25 Feb 2024 10:47:53 GMT

Either directly into the router, or the swith. Tried both, and swapped the Cisco swich for a Netgear one, still the same.

Re: 2TB Q Box disconnects regularly evern hard wired,

oldfella — Sun, 25 Feb 2024 10:51:36 GMT

@Lord+Hillier wrote:

Either directly into the router, or the swith. Tried both, and swapped the Cisco swich for a Netgear one, still the same.

hi @Lord+Hillier

Did you carry out a Network reset on each box with the Ethernet connected and turn off all the WiFi on each box immediately after the Box connected without carrying out any WPS.

Re: 2TB Q Box disconnects regularly evern hard wired,

Lord+Hillier — Sun, 25 Feb 2024 10:56:53 GMT

I haven't tried that @oldfella will do and thanks for the guidance!

Re: 2TB Q Box disconnects regularly evern hard wired,

Lord+Hillier — Mon, 26 Feb 2024 04:27:36 GMT

No luck, still the same issue.

Re: 2TB Q Box disconnects regularly evern hard wired,

Chodley — Mon, 26 Feb 2024 07:43:07 GMT

Bizarre. Tried manually assigned IPs? I assume this is on the latest firmware?

since you reverted to the old Sky router and still had issues, I can't believe it's any incompatiblity with fibre routers or wifi6 and since you said you were using ethernet I don't see that band steering can be the problem either.

Re: 2TB Q Box disconnects regularly evern hard wired,

cuke — Mon, 26 Feb 2024 11:03:38 GMT

@Lord+Hillier wrote:
Either directly into the router, or the swith. Tried both, and swapped the Cisco swich for a Netgear one, still the same.

No managed switches on your network by any chance?