topic Re: Sky tv not working in Sky Q

Sky tv not working

Daniel+tom — Mon, 18 Sep 2023 17:25:16 GMT

My sky q box won't let me watch netflix, live TV, recorded stuff or YouTube. It just comes up with a black screen and no sound, there are no messages on screen and it says everything is connected and working fine in the settings menu? Can anyone help

Re: Sky tv not working

oldfella — Mon, 18 Sep 2023 17:32:08 GMT

@Daniel+tom wrote:

My sky q box won't let me watch netflix, live TV, recorded stuff or YouTube. It just comes up with a black screen and no sound, there are no messages on screen and it says everything is connected and working fine in the settings menu? Can anyone help

Hi @Daniel+tom

First make sure that the TV is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.

Re: Sky tv not working

Daniel+tom — Mon, 18 Sep 2023 17:39:14 GMT

Thank you for your help, all working now

Re: Sky tv not working

Malcolm2024 — Fri, 29 Dec 2023 20:36:00 GMT

Yvonne not working. Black screen. Bug volume's ok. No lights on a box

Re: Sky tv not working

Invisiblename — Fri, 29 Dec 2023 22:27:16 GMT

@Malcolm2024 wrote:
Yvonne not working. Black screen. Bug volume's ok. No lights on a box

Is Yvonne poorly or just out of a job??

Re: Sky tv not working

Jesspoke — Fri, 23 Feb 2024 19:05:45 GMT

My tv has not work for months

Re: Sky tv not working

Invisiblename — Sat, 24 Feb 2024 00:39:46 GMT

@Jesspoke wrote:
My tv has not work for months

What did Sky say when you reported that to them?

Re: Sky tv not working

Daniel0210 — Sat, 24 Feb 2024 03:00:03 GMT

@Jesspoke wrote:

My tv has not work for months

@Jesspoke

Your TV or your Sky Q box? In what way isn't the Sky box working? Unless you've told Sky there's a problem with the Sky Q box they won't be able to help you.

Re: Sky tv not working

1988 — Wed, 06 Mar 2024 18:00:49 GMT

No signal

Re: Sky tv not working

Daniel0210 — Wed, 06 Mar 2024 18:07:37 GMT

@1988 wrote:

No signal

@1988

Not a lot to go on there but if a message is displaying ”No signal” it tends to be from your TV (in which case check the HDMI cable between the Sky Q box and your TV).

Any “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

It’s not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

Re: Sky tv not working

1988 — Wed, 06 Mar 2024 18:16:22 GMT

Is written on the screen that you need a satellite signal

Re: Sky tv not working

Daniel0210 — Wed, 06 Mar 2024 18:19:28 GMT

@1988

Then the second part of my post applies.

Re: Sky tv not working

Ann301 — Fri, 16 Aug 2024 11:31:21 GMT

The box is always stuck on red