topic Re: Mini boxes keep disconnecting in Sky Q

Mini boxes keep disconnecting

BrianJ1949 — Fri, 23 Feb 2024 16:38:55 GMT

Despite reading all the other experiences of people having disconnections with their mini boxes, I have tried all the options, at one point I thought it had cured, but now its worse than ever. I am watching TV via a mini box and it will work for a minute then stop for a similar time. I have had these mini boxes for several years now without any problems. The problems started a few weeks ago and I thought that it may have been my internet connection, but I spotted a response to someone else where the answer was that the internet was not actually involved with mini box connection. The messages that I get seem to say that the faults are due to NO internet connection , so why is this ? As it occurs with all three of my mini boxes (the most I use is two at once) I can only conclude that it must be the main Sky box that is at fault. How do I get this seen to ?!

Re: Mini boxes keep disconnecting

PandJ2020 — Fri, 23 Feb 2024 16:54:04 GMT

Who provides your internet and how is it setup?

Re: Mini boxes keep disconnecting

oldfella — Fri, 23 Feb 2024 16:57:31 GMT

@BrianJ1949 wrote:

Despite reading all the other experiences of people having disconnections with their mini boxes, I have tried all the options, at one point I thought it had cured, but now its worse than ever. I am watching TV via a mini box and it will work for a minute then stop for a similar time. I have had these mini boxes for several years now without any problems. The problems started a few weeks ago and I thought that it may have been my internet connection, but I spotted a response to someone else where the answer was that the internet was not actually involved with mini box connection. The messages that I get seem to say that the faults are due to NO internet connection , so why is this ? As it occurs with all three of my mini boxes (the most I use is two at once) I can only conclude that it must be the main Sky box that is at fault. How do I get this seen to ?!

Hi @BrianJ1949

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above. Start with the mini nearest to the main Q box.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

When you carry out the Network reset on the second mini you can use the first mini for WPS if nearer than the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Mini boxes keep disconnecting

BrianJ1949 — Fri, 23 Feb 2024 16:58:40 GMT

I use TalkTalk via FTTC at 60 GBS. I have contacted them and they tested the line and said the connection does not have any faults

Re: Mini boxes keep disconnecting

BrianJ1949 — Fri, 23 Feb 2024 17:00:08 GMT

Sorry old chap but I've done that last week !

Re: Mini boxes keep disconnecting

PandJ2020 — Fri, 23 Feb 2024 17:17:22 GMT

As a non-Sky ISP then the main box will only connect over 2.4GHz. It's usually best to configure the router with split SSID's.

The Q boxes will use their own 5GHz network on channel 36/80MHz width - you would need to ensure the TT router avoids channels 36 to 48.

Otherwise, perhaps there is a fault...

Re: Mini boxes keep disconnecting

BrianJ1949 — Fri, 23 Feb 2024 19:22:28 GMT

I have tried turning off my 5 ghz channel and the Sky boxes are configured to use 2.4ghz. I've tried everything that has been spoken about on Sky Community by others as there have been a lot of similar issues. If this has suddenly become something common, maybe there has been some significant change made by Sky in the software ? I have heard that they are moving towards using the internet to stream programs. I doubt that they would do anything to inhibit satallite users though. I have just reconfigured a repeater box, which itself caused problems when I first had Sky Q. In fact it ran better without the repeater than with it - for several years too !

Re: Mini boxes keep disconnecting

oldfella — Fri, 23 Feb 2024 19:33:21 GMT

@BrianJ1949 wrote:

I have tried turning off my 5 ghz channel and the Sky boxes are configured to use 2.4ghz. I've tried everything that has been spoken about on Sky Community by others as there have been a lot of similar issues. If this has suddenly become something common, maybe there has been some significant change made by Sky in the software ? I have heard that they are moving towards using the internet to stream programs. I doubt that they would do anything to inhibit satallite users though. I have just reconfigured a repeater box, which itself caused problems when I first had Sky Q. In fact it ran better without the repeater than with it - for several years too !

Exactly what is your repeater box and how is it positioned and connected @BrianJ1949 ?

Re: Mini boxes keep disconnecting

BrianJ1949 — Fri, 23 Feb 2024 19:47:52 GMT

@oldfella It's a Sky device given to me by the installer, it's in the place that she suggested putting it after using her hand held device that works out the best signal path (don't know what it is called) At the moment the mini box that it was meant for it still OK. I haven't tried the other two yet ............

Re: Mini boxes keep disconnecting

oldfella — Fri, 23 Feb 2024 20:00:24 GMT

@BrianJ1949 wrote:

@oldfella It's a Sky device given to me by the installer, it's in the place that she suggested putting it after using her hand held device that works out the best signal path (don't know what it is called) At the moment the mini box that it was meant for it still OK. I haven't tried the other two yet ............

Hi @BrianJ1949

If it is a Sky Q WiFi booster I assume it is connected by WPS to your main Q box and positioned between the main Q box and the nearest mini. The mini should then be connected following a Network reset and WPS carried out on the booster.

Re: Mini boxes keep disconnecting

BrianJ1949 — Fri, 23 Feb 2024 23:56:47 GMT

Hi @oldfella Sorry for using the wrong terminology to me its just a box that relays the Wifi signal. It is configured already, they don't lose the previous configuration. At the moment everything is stable, but I will reserve judgement for a day or two.

Re: Mini boxes keep disconnecting

BrianJ1949 — Sat, 24 Feb 2024 23:37:20 GMT

Something I noticed to day when the problem occured on Mini Box number 2 was that I could not get the mini box to reconnect at all until I switched the main Sky Q box on (from standby of course) once again this did not need to be done in the past, but it does seem to make the mini box cut out far less. It's still annoying though. I have tried to contact Sky but they only seem to use senseless bots that ask the same question over and over with no means of me saying that the probelm occurs again and again. I am becoming quite competant at resetting the mini boxes communications with the main box .........

Re: Mini boxes keep disconnecting

DickyMint7 — Sat, 30 Nov 2024 21:19:56 GMT

Had the same issue for around 6 months and finally found the solution. Go to your main Q box and check how much storage is taken up by recorded shows, if it's anything over 80%,that causes connection issues for the mini box. Delete recorded stuff until it shows you have space, then go back to manage deleted and individually permanently delete the shows in the recycle bin. Then reconnect your Q mini, this should solve your problem. It certainly did for me!

Re: Mini boxes keep disconnecting

BrianJ1949 — Sun, 01 Dec 2024 00:02:21 GMT

I actually did that (by accident) and presently I don't have the connetion problem ! So it would have been worth trying - Thanks for the information !!

If it happens again I will delete some rporgrams - I'm presently at 46% so that should be fie !

Re: Mini boxes keep disconnecting

LesW0 — Fri, 27 Dec 2024 09:04:40 GMT

This worked for me, was up to 78% and cutting out every few mins, all resloved now, many thanks.

Re: Mini boxes keep disconnecting

MarkSam — Sun, 06 Apr 2025 20:28:38 GMT

That's really helpful. The kids had filled up 100% with 10 series of Friends, so back down to 55% after deleting series 1-6.

Now to see if the Q Mini settles down.