topic Re: Loosing connection in Sky Q

Loosing connection

Susie911 — Fri, 23 Feb 2024 17:43:03 GMT

Every time I turn my tv on I have to reset the WiFi connection

Re: Loosing connection

oldfella — Fri, 23 Feb 2024 19:04:22 GMT

@Susie911 wrote:

Every time I turn my tv on I have to reset the WiFi connection

Hi @Susie911

Assume you are putting the Q box into Standby and not Turning it off at the mains?

Who is your Broadband supplier and exactly how are you resetting the WiFi connection?

Re: Loosing connection

Susie911 — Mon, 26 Feb 2024 14:13:56 GMT

My WiFi provider is Utility Warehouse. I've spoken to them a number of times and they have changed frequency etc . I've now managed to speak to Sky and have an engineer coming to my property on Thursday so thanks - hopefully it will be sorted then!