Catch up not working

Kirst4 — Fri, 23 Feb 2024 08:57:20 GMT

When trying to watch a showing catch up, it is saying I need I need upgrade my subscription

Re: Catch up not working

Chodley — Fri, 23 Feb 2024 09:15:09 GMT

Is it an HD show and you don't have HD? If it's not that I'll escalate this to the Sky team.

Re: Catch up not working

oldfella — Fri, 23 Feb 2024 09:34:30 GMT

@Kirst4 wrote:
When trying to watch a showing catch up, it is saying I need I need upgrade my subscription

Hi @Kirst4

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

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Catch up not working

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Re: Catch up not working