topic What rubbishRe: Broken Sky box in Sky Q

Broken Sky box

Tonyrichards — Thu, 22 Feb 2024 18:10:41 GMT

Hi. I had an engineer booked in to replace my sky box wich is faulty.
he never phoned or showed last Saturday.
very annoying as I have just renewed for two years.
please please as a valuable customer be sorted asap

tha knyou

Re: Broken Sky box

Daniel0210 — Thu, 22 Feb 2024 18:23:25 GMT

@Tonyrichards

You've posted on the Sky+ board. For quite a few months now Sky no longer send engineers to Sky+ or Sky+HD issues unless you're already signed up to Sky Protect through Domestic and General Insurance.

What rubbishRe: Broken Sky box

Tonyrichards — Thu, 22 Feb 2024 18:42:32 GMT

I am sorry but that makes no sense whatsoever. I spoke to you guys on Friday last week. I upgraded my subscription and was put through to your engineering department. I was told an engineer had been allocated for Saturday I gave you my phone number. All was sorted. Please don't backtrack on this. I have a sky q box if that helps and it's broken. I am spending over £1000 a year with you.
If you are not going ahead with this then please ask your cancellation department to ring me tomorrow

Re: What rubbishRe: Broken Sky box

Daniel0210 — Thu, 22 Feb 2024 18:48:49 GMT

@Tonyrichards

I have moved your post to the Sky Q board. You'd posted in the wrong board which was why my reply was as it was. FYI you're not talking to Sky Customer Services on here as this is a customer based forum where customers try to help other customers.

You need to call Sky and confirm the status of your engineer visit. Sky won't call you.

Re: Broken Sky box

Exiled-in-HH — Thu, 22 Feb 2024 20:49:46 GMT

@Tonyrichards some guidance on what and how to use the Sky Customer Community....

https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members