topic Re: Problems downloading on demand or catch up in Sky Q

Problems downloading on demand or catch up

Soozch53 — Thu, 22 Feb 2024 13:17:10 GMT

I've recently came back to sky signature but I can't download on demand or catch up like I used to

Re: Problems downloading on demand or catch up

Daniel0210 — Thu, 22 Feb 2024 13:21:37 GMT

@Soozch53
Do you have the HD add on? If not please try changing the default download preference from HD to SD in:-
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts.

This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Re: Problems downloading on demand or catch up

Soozch53 — Thu, 22 Feb 2024 13:23:17 GMT

Yes I've added the HD on and have tried everything but still not working

Re: Problems downloading on demand or catch up

Daniel0210 — Thu, 22 Feb 2024 13:27:53 GMT

@Soozch53
I’ll escalate your post to Sky in a few minutes (and update this post when I’ve done it) and the Messaging Team should contact you later.

@Soozch53 now escalated.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Problems downloading on demand or catch up

Soozch53 — Thu, 22 Feb 2024 13:25:44 GMT

Thank you

Re: Problems downloading on demand or catch up

Tom-W19 — Thu, 22 Feb 2024 13:29:17 GMT

Thanks for escalating. We've sent an invite to @Soozch53.

Re: Problems downloading on demand or catch up

Stacey881 — Sun, 10 Nov 2024 00:07:16 GMT

I am also having this issue after coming back to sky Q and i have HD already

Re: Problems downloading on demand or catch up

Daniel0210 — Sun, 10 Nov 2024 03:07:51 GMT

@Stacey881

Before we go down the route of escalating this to the Messaging Team you could try refreshing your card yourself.

You can refresh your viewing card by pressing:

home > settings > system info > viewing card number > setup > viewing card setup

press select to trigger a callback

its not a callback on a phone but it's Sky terminology and this will be done over the internet.

If this doesn't help post back on this thread.

Re: Problems downloading on demand or catch up

Stacey881 — Sun, 10 Nov 2024 14:43:28 GMT

This didn't work sorry