topic Sky tv set up a few weeks ago. No sky broadband installed and tv won’t recognise sky password in Sky Q

Sky tv set up a few weeks ago. No sky broadband installed and tv won’t recognise sky password

Shel1 — Wed, 21 Feb 2024 19:37:03 GMT

Sky tv installed a few weeks ago on old broadband provider. Now sky broadband installed today and phones and devices connected fine. Sky tv says my password for the wifi is incorrect. I've tried everything

Re: Sky tv set up a few weeks ago. No sky broadband installed and tv won’t recognise sky password

Anonymous — Wed, 21 Feb 2024 19:40:13 GMT

@Shel1 wrote:
Sky tv installed a few weeks ago on old broadband provider. Now sky broadband installed today and phones and devices connected fine. Sky tv says my password for the wifi is incorrect. I've tried everything

Sounds like you're still trying to use the old router, go into the connection settings and "forget" the old connection and then scan for the new router.

Re: Sky tv set up a few weeks ago. No sky broadband installed and tv won’t recognise sky password

oldfella — Wed, 21 Feb 2024 19:42:14 GMT

@Shel1 wrote:

Sky tv installed a few weeks ago on old broadband provider. Now sky broadband installed today and phones and devices connected fine. Sky tv says my password for the wifi is incorrect. I've tried everything

Hi @Shel1

You need to use WPS to connect your Sky Q box to Sky Broadband (not SSID and Password)

First reset your Sky broadband router by holding Reset on the back until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to Sky router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
As you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.