topic Re: TV Guide missing in Sky Q

TV Guide missing

Pauline51 — Wed, 21 Feb 2024 08:16:13 GMT

My TV guide is getting worse daily with missing channels . I have checked it's in eco mode I have even replaced the LNB . I have reset whole system loads of times and still channels missing so therefore some of things I want to record are not recording either

Re: TV Guide missing

Daniel0210 — Wed, 21 Feb 2024 09:15:14 GMT

@Pauline51

You say you've reset the whole system - do you mean you've rebooted the box which normally cures this

~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Re: TV Guide missing

Pauline51 — Wed, 21 Feb 2024 09:22:08 GMT

Yes I have also done that

Re: TV Guide missing

Daniel0210 — Wed, 21 Feb 2024 09:25:47 GMT

@Pauline51

Having the standby settings set to eco mode shouldn't impact the epg display. Who changed the LNB for you?

Re: TV Guide missing

Pauline51 — Wed, 21 Feb 2024 09:47:48 GMT

I did and I have a satalite finder to ensure it's correct

Re: TV Guide missing

oldfella — Wed, 21 Feb 2024 10:14:07 GMT

@Pauline51 wrote:

I did and I have a satalite finder to ensure it's correct

Hi @Pauline51

Are you sure it is a Sky Q Wideband LNB.

These are different to the old Sky plus LNB's.

If you are sure it is the correct type and you are missing channels one of the cables may not be functioning. One will carry vertical polarised channels and the other horizontal.

Check the F connectors at both ends of each cable to make sure the central cable conductor is not bent or touching any part of the cable wire shield or connector casing.

Failing this the LNB may be faulty

Re: TV Guide missing

Pauline51 — Wed, 21 Feb 2024 11:44:20 GMT

Thank u for responding.

LNB is a wide and LNB. When I put it up I ensured nothing was wrong with cables. I am absolutely at a lose with it and very frustrating

Re: TV Guide missing

oldfella — Wed, 21 Feb 2024 12:50:53 GMT

@Pauline51 wrote:

Thank u for responding.

LNB is a wide and LNB. When I put it up I ensured nothing was wrong with cables. I am absolutely at a lose with it and very frustrating

Hi @Pauline51

Have you checked whether or not the missing channels are all the Same polarisation?

Re: TV Guide missing

Pauline51 — Wed, 21 Feb 2024 12:58:43 GMT

How do I check this

Re: TV Guide missing

oldfella — Wed, 21 Feb 2024 13:19:12 GMT

@Pauline51 wrote:

How do I check this

Hi @Pauline51

See the channel transponders in the following link

https://en.satexpat.com/tv/uk/sky/