topic Re: Returning old sky box in Sky Q

Returning old sky box

Jac261 — Tue, 20 Feb 2024 16:51:06 GMT

Haven't received a box to return equipment but have a message saying it's been received. Bit confused as can't order more packaging. Says to use own box but can't see a return address.

Re: Returning old sky box

Padam_Padam — Tue, 20 Feb 2024 16:59:15 GMT

@Jac261 wrote:
Haven't received a box to return equipment but have a message saying it's been received. Bit confused as can't order more packaging. Says to use own box but can't see a return address.

You can print off a free returns label, already filled out with the return address via this link:

https://www.sky.com/help/articles/return-tv-broadband

Re: Returning old sky box

Daniel0210 — Tue, 20 Feb 2024 17:02:58 GMT

@Jac261
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.