topic Re: Sky box is frozen in Sky Q

Sky box is frozen

Wayneargue — Tue, 20 Feb 2024 13:06:05 GMT

Our sky box is frozen we have turned it off and on etc but still nothing.

Re: Sky box is frozen

oldfella — Tue, 20 Feb 2024 13:14:27 GMT

@Wayneargue wrote:

Our sky box is frozen we have turned it off and on etc but still nothing.

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: Sky box is frozen

Wayneargue — Tue, 20 Feb 2024 13:17:12 GMT

Hi @oldfella we just have the normal sky remote I did press the Q button on the (flashing blue) still nothing .

Re: Sky box is frozen

MightyQuinn — Tue, 20 Feb 2024 13:27:29 GMT

Hi @Wayneargue The Q button is not the on/off switch. It is over to the right.

Re: Sky box is frozen

oldfella — Tue, 20 Feb 2024 15:36:43 GMT

@Wayneargue wrote:

Hi @oldfella we just have the normal sky remote I did press the Q button on the (flashing blue) still nothing .

As per my post @Wayneargue

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on.... reset your Bluetooth remote as per my earlier post.

Failing this

Hi
Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

Ordering a new Q box usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.

Re: Sky box is frozen

Chodley — Tue, 20 Feb 2024 15:39:08 GMT

If the Q light is continually flashing blue with no picture appearing it could have failed. (That light is not a button)

also worth holding down the standby button for 10 seconds to attempt a forced reboot.

Re: Sky box is frozen

Toby57 — Fri, 20 Mar 2026 16:50:31 GMT

We have tried everything SkyQ box is still frozen

Re: Sky box is frozen

Angel_Aka — Fri, 20 Mar 2026 16:53:14 GMT

@Toby57 wrote:
We have tried everything SkyQ box is still frozen

Have you fully turned it off at the mains for a few minutes and tried powering it back on?

Re: Sky box is frozen

Toby57 — Fri, 20 Mar 2026 22:18:19 GMT

Yes I've tried everything

Re: Sky box is frozen

Chodley — Sat, 21 Mar 2026 00:19:23 GMT

@Toby57 wrote:
We have tried everything SkyQ box is still frozen

What do you mean "frozen"? What's it displaying?