https://helpforum.sky.com/t5/Sky-Q/Returned-equipment/m-p/4567792#M632267 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3977308">@Sanjayr197</a>&nbsp;<BR />You’re not talking to Sky Customer Services on here as this is a customer based forum where customers try to help other customers.</P> <P><BR /><STRONG>Have you kept your proof of posting? </STRONG><BR /><BR />Unipart are the company that deal with returns. Recently (before Christmas) returns were taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team. <BR /><BR />If you have the proof it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion. <BR /><BR />Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.</P> Tue, 20 Feb 2024 11:45:19 GMT Daniel0210 2024-02-20T11:45:19Z https://helpforum.sky.com/t5/Sky-Q/Returned-equipment/m-p/4567777#M632266 <P>Hello, I have returned my sky q mini box and have confirmed that with an advisor when I spoke to you previously to enquire about my pas lage. However, I have just got an email saying that I am going to be charged £58 for not returning the equipment. Can you please confirm that I will not be charged as you have already confirmed that you have received your equipment from myself. Thank you.&nbsp;</P> Tue, 20 Feb 2024 11:35:55 GMT https://helpforum.sky.com/t5/Sky-Q/Returned-equipment/m-p/4567777#M632266 Sanjayr197 2024-02-20T11:35:55Z https://helpforum.sky.com/t5/Sky-Q/Returned-equipment/m-p/4567792#M632267 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3977308">@Sanjayr197</a>&nbsp;<BR />You’re not talking to Sky Customer Services on here as this is a customer based forum where customers try to help other customers.</P> <P><BR /><STRONG>Have you kept your proof of posting? </STRONG><BR /><BR />Unipart are the company that deal with returns. Recently (before Christmas) returns were taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team. <BR /><BR />If you have the proof it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion. <BR /><BR />Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.</P> Tue, 20 Feb 2024 11:45:19 GMT https://helpforum.sky.com/t5/Sky-Q/Returned-equipment/m-p/4567792#M632267 Daniel0210 2024-02-20T11:45:19Z