topic Re: Hi in Sky Q

Satellite signal issue

ChadRyan — Tue, 20 Feb 2024 11:54:24 GMT

my sky TV satellite signal. What do I do because I am unable to watch live TV on my sky Q box what do I do? How do I resolve this issue please?

Moderator note: Amended post to better reflect subject.

Re: Hi

ChadRyan — Tue, 20 Feb 2024 05:12:39 GMT

it says not satellite on my sky Q box how do I resolve this issue please?

Re: Hi

Daniel0210 — Tue, 20 Feb 2024 05:13:05 GMT

@ChadRyan

Are you seeing an error message? ”No signal” tends to be a message from your TV (in which case check the cables going to the TV).

A “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye and could only affect one or two channels). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

Hi Re: Satellite signal issue

ChadRyan — Thu, 22 Feb 2024 07:40:33 GMT

How do I leave feedback for sky Q to add feature on the sky Q box's please?

Re: Hi Re: Satellite signal issue

Daniel0210 — Thu, 22 Feb 2024 07:45:39 GMT

@ChadRyan

Sky are unlikely to add any new features to the Sky Q this far into its tenure.

Re: Satellite signal issue

ChadRyan — Sun, 03 Mar 2024 09:23:11 GMT

how do i reset my sky q vt services in my account

Re: Satellite signal issue

PandJ2020 — Sun, 03 Mar 2024 09:44:12 GMT

@ChadRyan wrote:
how do i reset my sky q vt services in my account

Reset?

If the issue is with your Satellite signal then assuming it's your own dish they you'll need to contact Sky to get it checked.