topic Re: Sky Q box won’t turn on. Amber light on. Fan constantly on. in Sky Q

Sky Q box won’t turn on. Amber light on. Fan constantly on.

RichD2 — Sun, 18 Feb 2024 15:20:29 GMT

Sky Q won't turn on. Amber light on. Fan constantly on when in this state,

remote is working but has no effect. Only way I can resolve this is to switch off and then on at the mains. Then resets and works ok, until the same thing happens a few days later.

I've had Sky Q for about 3 weeks and this is about the 6th time it's happened.

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Laing1 — Sun, 18 Feb 2024 20:31:57 GMT

@RichD2 wrote:

Sky Q won't turn on. Amber light on. Fan constantly on when in this state,

remote is working but has no effect. Only way I can resolve this is to switch off and then on at the mains. Then resets and works ok, until the same thing happens a few days later.

I've had Sky Q for about 3 weeks and this is about the 6th time it's happened.

@RichD2 is the Q box well ventillated and nothing stacked under or on top of it as it sounds like it might be overheating

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Chodley — Mon, 19 Feb 2024 06:44:06 GMT

Sounds like a duff box to me

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

RichD2 — Mon, 19 Feb 2024 18:42:21 GMT

The box is sitting on its feet on a wooden shelf, nothing sat on top of it. It does not feel hot, but then I've got nothing to compare it with to know how hot it should get.

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

RichD2 — Mon, 19 Feb 2024 18:44:43 GMT

@Chodley That's what I'm thinking. Thought I'd try the forum to see if anyone had any bright ideas.

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

oldfella — Mon, 19 Feb 2024 18:45:27 GMT

@RichD2 wrote:

The box is sitting on its feet on a wooden shelf, nothing sat on top of it. It does not feel hot, but then I've got nothing to compare it with to know how hot it should get.

They can run quite warm @RichD2

However you should easily be able to hold your hand on it.

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Laing1 — Mon, 19 Feb 2024 18:47:52 GMT

@RichD2 wrote:

The box is sitting on its feet on a wooden shelf, nothing sat on top of it. It does not feel hot, but then I've got nothing to compare it with to know how hot it should get.

@RichD2 that sounds fine as @oldfella says as long as you can comfortably keep you hand on it. Was just worried that it may have been in an enclosed space or was in a stack of equipment which as you say it's not

I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Addie15 — Tue, 20 Feb 2024 08:08:33 GMT

Hi there! Thank you for escalating this. We have sent an invite to @RichD2.

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Lisa-P1987 — Fri, 23 Feb 2024 17:28:11 GMT

Thanks for chatting to us @RichD2 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

RichD2 — Fri, 23 Feb 2024 18:42:54 GMT

Hi Lisa, can you not close this post please, I've been away from home so have not been able to follow the last instructions. I'm home now so can pick up the thread.

Rich

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Laing1 — Fri, 23 Feb 2024 20:09:58 GMT

@RichD2 wrote:

Hi Lisa, can you not close this post please, I've been away from home so have not been able to follow the last instructions. I'm home now so can pick up the thread.

Rich

@RichD2 afraid the chat automatically closes when there is no response within 48 hoir I can re-escalate this for you if you wish

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

RichD2 — Sat, 24 Feb 2024 09:49:43 GMT

Yes, that would be good. Please restart the chat

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Greenfingers001 — Sat, 24 Feb 2024 10:51:21 GMT

Thanks for escalating this. We’ve sent @RichD2 another invite to chat.

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Lisa-P1987 — Tue, 27 Feb 2024 11:01:22 GMT

Update - spoken to @RichD2 and after some steps, the issue seems to be fixed 🙂

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Den0902 — Mon, 25 Mar 2024 08:34:54 GMT

Yes that appears to resolved the issue. Thanks everyone...

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

MarkJordan — Wed, 17 Apr 2024 21:17:10 GMT

I am having this exact problem

changed q main box 4 times. Same repeated problem. Totally random. Box turns off amber light. Often loud fan but not always. Sometimes spinning blue light.

not on eco setting. Have updated software many times. Only way to get working is to cycle power.

well ventilated and box not hot either.

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Jaideep2 — Fri, 21 Jun 2024 20:13:35 GMT

I have the same issue where sky box makes a loud noise and Sky tv does not work. The only way to resolve is to switch off box. I have had 5 boxes replaced and no solution yet @RichD2

I would be grateful if a solution can be found

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Jaideep2 — Fri, 21 Jun 2024 20:20:13 GMT

Hi Lisa,

Is there a solution to this issue?

Thanks

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

Jaideep2 — Fri, 21 Jun 2024 21:21:46 GMT

Hi Mark,

How did you connect other boxes by Ethernet?

I was connecting all by Ethernet through the router?

Re: Sky Q box won’t turn on. Amber light on. Fan constantly on.

MarkJordan — Fri, 21 Jun 2024 21:29:08 GMT

I have unmanaged switch in the loft. The router/hub is next to the open reach point downstairs and a cat 6 runs up to the switch and then drops down via 15 cat 6 to every permanent internet item I.e each tv ps5 sky box etc