topic Re: My SkyQ has no sattelite signal, I’ve tried everything on Sky website eg reset etc. Any ideas? in Sky Q

My SkyQ has no sattelite signal, I’ve tried everything on Sky website eg reset etc. Any ideas?

cw1990 — Mon, 19 Feb 2024 08:48:51 GMT

My SkyQ has no sattelite signal, I’ve tried everything on Sky website eg reset etc. Any ideas? Thanks!

Re: My SkyQ has no sattelite signal, I’ve tried everything on Sky website eg reset etc. Any ideas?

GD1 — Mon, 19 Feb 2024 08:52:14 GMT

@cw1990 Call Sky? Book an engineer?

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: My SkyQ has no sattelite signal, I’ve tried everything on Sky website eg reset etc. Any ideas?

lettice — Mon, 19 Feb 2024 09:06:12 GMT

Follow the help on this Sky help page.

On step 5, there is an online link to book an engineer, no need to call Sky if you do not wish;

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q-standard-help

Re: My SkyQ has no sattelite signal, I’ve tried everything on Sky website eg reset etc. Any ideas?

Chodley — Mon, 19 Feb 2024 09:10:34 GMT

@cw1990 wrote:
My SkyQ has no sattelite signal, I’ve tried everything on Sky website eg reset etc. Any ideas? Thanks!

When you get to the end of the troubleshooter on the sky site, I think it should have given you an engineer booking option?

Re: My SkyQ has no sattelite signal, I’ve tried everything on Sky website eg reset etc. Any ideas?

Daniel0210 — Mon, 19 Feb 2024 10:27:05 GMT

@cw1990
Whenever a “no satellite signal” message is displayed also check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight.

If you’re on a communal dish you may initially need to liaise with your landlord or building management company.