topic Re: New box in Sky Q

New box

Kay33 — Sun, 18 Feb 2024 15:53:32 GMT

Hi I am getting a new sky box delivered as mine isn't working it says have the other item ready for a speedy exchange with your driver.. guessing this means I've to give them the old box??

Re: New box

oldfella — Sun, 18 Feb 2024 15:57:08 GMT

@Kay33 wrote:
Hi I am getting a new sky box delivered as mine isn't working it says have the other item ready for a speedy exchange with your driver.. guessing this means I've to give them the old box??

Yes for sure @Kay33

Make sure you remove and keep the viewing card for the replacement if it is the main Q box.

Re: New box

Kay33 — Sun, 18 Feb 2024 15:59:01 GMT

Thanks he didn't mention giving the box back on the phone so wasn't sure. No clue what I'm doing haha

Re: New box

Kay33 — Sun, 18 Feb 2024 16:05:45 GMT

Sorry another question do I give them the wires etc too or just the box? No idea if I get new ones lol

Re: New box

oldfella — Sun, 18 Feb 2024 16:14:24 GMT

@Kay33 wrote:

Sorry another question do I give them the wires etc too or just the box? No idea if I get new ones lol

Don't worry about the wires @Kay33 .

You could make sure the replacement includes a remote control. If not just keep the one you have.

Re: New box

Kay33 — Sun, 18 Feb 2024 16:18:53 GMT

Thanks. Oh I don't have the box it came in either do I just hand them it lol? Sorry never had this issue before

Re: New box

Daniel0210 — Sun, 18 Feb 2024 16:21:20 GMT

@Kay33

The DPD driver will take the new box out of its packaging and put the faulty box in the same packaging.

Re: New box

oldfella — Sun, 18 Feb 2024 16:22:19 GMT

@Kay33 wrote:

Thanks. Oh I don't have the box it came in either do I just hand them it lol? Sorry never had this issue before

Hi @Kay33

Just have the old box ready when they deliver the new one.

Its a doorstep swap so take the new one out of the box and put in your faulty one.

The deliver should wat while you swap the Q boxes.

Re: New box

Kay33 — Sun, 18 Feb 2024 16:22:34 GMT

Great thanks

Re: New box

Kay33 — Sun, 18 Feb 2024 16:23:28 GMT

Thanks for the help

Re: New box

nigea99 — Sun, 18 Feb 2024 16:46:33 GMT

@Kay33

One thing to note - if your box is a 2TB box.

Some 2TB boxes need a separate power supply so before the driver leaves make sure you check the power socket on the back of the replacement & if it has a round multipin connector rather than a figure of 8 connection, make sure there is the separate power supply with it - we have seen a few posts where customers have only realised they need this after the driver has left.

Re: New box

Kay33 — Sun, 18 Feb 2024 17:30:34 GMT

Oh no that makes it more confusing hahah. Thankyou