topic Re: Sky q is non responsive when going to menu taking 5 to 10 minutescto connect to a station or dro in Sky Q

Sky q is non responsive when going to menu taking 5 to 10 minutescto connect to a station or drops c

Nicola2001 — Thu, 15 Feb 2024 20:35:12 GMT

Sky q is non responsive when tv menu is displayed. Unable to scroll to different channels or manually change plus get eeror messages unable to connect

Re: Sky q is non responsive when going to menu taking 5 to 10 minutescto connect to a station or dro

Nicola2001 — Thu, 15 Feb 2024 20:45:13 GMT

TV goes blank for a while whilst changing channels & takes ages to get to selected channel

Re: Sky q is non responsive when going to menu taking 5 to 10 minutescto connect to a station or dro

oldfella — Thu, 15 Feb 2024 20:45:21 GMT

@Nicola2001 wrote:

Sky q is non responsive when tv menu is displayed. Unable to scroll to different channels or manually change plus get eeror messages unable to connect

Hi @Nicola2001

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Sky q is non responsive when going to menu taking 5 to 10 minutescto connect to a station or dro

Nicola2001 — Thu, 15 Feb 2024 20:46:54 GMT

We have done all this & is still not working

Re: Sky q is non responsive when going to menu taking 5 to 10 minutescto connect to a station or dro

Nicola2001 — Thu, 15 Feb 2024 20:50:22 GMT

Can I speak to an agent please

Re: Sky q is non responsive when going to menu taking 5 to 10 minutescto connect to a station or dro

oldfella — Thu, 15 Feb 2024 20:51:43 GMT

@Nicola2001 wrote:

Can I speak to an agent please

Hi @Nicola2001

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Sky q is non responsive when going to menu taking 5 to 10 minutescto connect to a station or dro

Daniel-F — Fri, 16 Feb 2024 09:33:56 GMT

@Nicola2001 wrote:

Can I speak to an agent please

Hi @Nicola2001

I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky q is non responsive when going to menu taking 5 to 10 minutescto connect to a station or dro

Addie15 — Fri, 16 Feb 2024 09:38:47 GMT

Hi there! Thank you for escalating this. We have sent an invite @Nicola2001.

Re: Sky q is non responsive when going to menu taking 5 to 10 minutescto connect to a station or dro

Lisa-P1987 — Sun, 18 Feb 2024 10:36:01 GMT

We are still looking to help you @Nicola2001 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks