Channel 4 app not offered on Sky Q

apemyr — Sat, 17 Feb 2024 22:18:09 GMT

Hi, the Channel 4 App is not listed in the apps on my Sky Q box. I only have the main box. Do I need to update the apps?

Re: Channel 4 app not offered on Sky Q

oldfella — Sat, 17 Feb 2024 22:22:17 GMT

@apemyr wrote:

Hi, the Channel 4 App is not listed in the apps on my Sky Q box. I only have the main box. Do I need to update the apps?

Hi @apemyr

First thing to do is a Software Update to make sure the box is on the latest Software.
Home - settings - System info - Highlght Software version and then select Setup and then select Update this box with latest Software.

See following links for latest Software versions and how to update Q software
https://www.sky.com/help/articles/sky-software-updates

https://www.sky.com/help/articles/updating-sky-box-software.

Then try refreshing the Apps in the Hidden menu.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

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Channel 4 app not offered on Sky Q

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