https://helpforum.sky.com/t5/Sky-Q/New-Software-Update-not-responding/m-p/4565658#M631879 <P>Screen says:-</P><P>A new software update is available for your TV. Use your remote control to select "show details"</P><P>Show Details is in the box below the above mess.</P><P>It does not respond to our remote control&nbsp;</P> Sat, 17 Feb 2024 20:33:59 GMT peterbowman1 2024-02-17T20:33:59Z https://helpforum.sky.com/t5/Sky-Q/New-Software-Update-not-responding/m-p/4565649#M631876 <P>On new software update, screen messages not responding to Sky Remote Control</P> Sat, 17 Feb 2024 20:22:48 GMT https://helpforum.sky.com/t5/Sky-Q/New-Software-Update-not-responding/m-p/4565649#M631876 peterbowman1 2024-02-17T20:22:48Z https://helpforum.sky.com/t5/Sky-Q/New-Software-Update-not-responding/m-p/4565652#M631877 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3975532">@peterbowman1</a>&nbsp;wrote:<BR /> <P>On new software update, screen messages not responding to Sky Remote Control</P> <HR /></BLOCKQUOTE> <P>Why screen messages are you seeing&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3975532">@peterbowman1</a>&nbsp;???</P> Sat, 17 Feb 2024 20:29:37 GMT https://helpforum.sky.com/t5/Sky-Q/New-Software-Update-not-responding/m-p/4565652#M631877 oldfella 2024-02-17T20:29:37Z https://helpforum.sky.com/t5/Sky-Q/New-Software-Update-not-responding/m-p/4565654#M631878 <P>No, the onscreen instructions appear to be frozen.</P> Sat, 17 Feb 2024 20:30:22 GMT https://helpforum.sky.com/t5/Sky-Q/New-Software-Update-not-responding/m-p/4565654#M631878 peterbowman1 2024-02-17T20:30:22Z https://helpforum.sky.com/t5/Sky-Q/New-Software-Update-not-responding/m-p/4565658#M631879 <P>Screen says:-</P><P>A new software update is available for your TV. Use your remote control to select "show details"</P><P>Show Details is in the box below the above mess.</P><P>It does not respond to our remote control&nbsp;</P> Sat, 17 Feb 2024 20:33:59 GMT https://helpforum.sky.com/t5/Sky-Q/New-Software-Update-not-responding/m-p/4565658#M631879 peterbowman1 2024-02-17T20:33:59Z https://helpforum.sky.com/t5/Sky-Q/New-Software-Update-not-responding/m-p/4565660#M631881 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3975532">@peterbowman1</a>&nbsp;wrote:<BR /> <P>No, the onscreen instructions appear to be frozen.</P> <HR /></BLOCKQUOTE> <P>Have you tried rebooting your Q box&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3975532">@peterbowman1</a>&nbsp;?</P> Sat, 17 Feb 2024 20:34:52 GMT https://helpforum.sky.com/t5/Sky-Q/New-Software-Update-not-responding/m-p/4565660#M631881 oldfella 2024-02-17T20:34:52Z https://helpforum.sky.com/t5/Sky-Q/New-Software-Update-not-responding/m-p/4565663#M631883 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3975532">@peterbowman1</a>&nbsp;wrote:<BR /> <P>Screen says:-</P> <P>A new software update is available for your TV. Use your remote control to select "show details"</P> <P>Show Details is in the box below the above mess.</P> <P>It does not respond to our remote control&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3975532">@peterbowman1</a>&nbsp;That will be a message from your TV so are you using the TV remote to select this</P> <P>as if its from your TV your Q remote won't remove the message&nbsp;</P> <P>apologies if you are using your TV remote&nbsp;</P> Sat, 17 Feb 2024 20:40:54 GMT https://helpforum.sky.com/t5/Sky-Q/New-Software-Update-not-responding/m-p/4565663#M631883 Laing1 2024-02-17T20:40:54Z