topic SkyQ box says I have network connection issues. But I don't! in Sky Q

SkyQ box says I have network connection issues. But I don't!

SebWood — Sat, 17 Feb 2024 17:33:58 GMT

Trying to go to Apps or Sky Store, but the network connection prompt keeps coming up " it looks like you do not have Internet connection right now". But settings shows I am connected. I have reset 3 times, reset the Q box and turned on and off several times, but still no luck. Help please. Feels like a fault with the SkyQ box

Re: SkyQ box says I have network connection issues. But I don't!

oldfella — Sat, 17 Feb 2024 18:06:43 GMT

@SebWood wrote:

Trying to go to Apps or Sky Store, but the network connection prompt keeps coming up " it looks like you do not have Internet connection right now". But settings shows I am connected. I have reset 3 times, reset the Q box and turned on and off several times, but still no luck. Help please. Feels like a fault with the SkyQ box

Hi @SebWood

Was it a Network reset you have done?

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: SkyQ box says I have network connection issues. But I don't!

SebWood — Sat, 17 Feb 2024 20:06:19 GMT

I've tried all that and no difference. I'm not with Sky broadband but it says connected but I can't access Apps or Sky Store. It's a box fault, I think

Re: SkyQ box says I have network connection issues. But I don't!

oldfella — Sat, 17 Feb 2024 20:19:36 GMT

@SebWood wrote:

I've tried all that and no difference. I'm not with Sky broadband but it says connected but I can't access Apps or Sky Store. It's a box fault, I think

Hi @SebWood

Have you rebooted your Router?

Re: SkyQ box says I have network connection issues. But I don't!

SebWood — Sat, 17 Feb 2024 21:30:01 GMT

Yes a few times