topic Re: Broadband won’t connect in Sky Q

Broadband won’t connect

Markm68 — Sat, 17 Feb 2024 14:30:03 GMT

Have recently had fibre broadband put in and won't connect to my sky q box have been trying for five days keeps saying wrong password but all other items have connected ok.

Re: Broadband won’t connect

Laing1 — Sat, 17 Feb 2024 14:52:22 GMT

@Markm68 wrote:

Have recently had fibre broadband put in and won't connect to my sky q box have been trying for five days keeps saying wrong password but all other items have connected ok.

@Markm68 who is your broadband provider

Re: Broadband won’t connect

PandJ2020 — Sat, 17 Feb 2024 14:53:40 GMT

Ensure 2.4GHz is enabled and not being steered to 5Ghz.

Consider splitting SSID for both channels. Sky will only connect to 2.4GHz for non-Sky ISP.

Re: Broadband won’t connect

oldfella — Sat, 17 Feb 2024 14:55:49 GMT

@Markm68 wrote:

Have recently had fibre broadband put in and won't connect to my sky q box have been trying for five days keeps saying wrong password but all other items have connected ok.

Hi @Markm68

If you are on Sky Broadband then you need to use WPS.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.