topic Re: Pulsating Blue Q Light - not working in Sky Q

Pulsating Blue Q Light - not working

Slay04 — Sat, 17 Feb 2024 10:16:31 GMT

Since last night my SkyQ box has been pulsing blue with an amber light showing.
Every now and again I hear it try and reboot and the red standby light comes on and a message on screen saying your sky box will be ready in a few minutes and then it stops and the light turns back to amber and a pulsating blue Q light.

This is not the first time this has happened but I have managed to eventually fix it previously.

I have already tried all the restarts and remote restarts.

Any ideas? I am becoming extremely frustrated with Sky.

Re: Pulsating Blue Q Light - not working

oldfella — Sat, 17 Feb 2024 10:32:23 GMT

@Slay04 wrote:

Since last night my SkyQ box has been pulsing blue with an amber light showing.
Every now and again I hear it try and reboot and the red standby light comes on and a message on screen saying your sky box will be ready in a few minutes and then it stops and the light turns back to amber and a pulsating blue Q light.

This is not the first time this has happened but I have managed to eventually fix it previously.

I have already tried all the restarts and remote restarts.
Any ideas? I am becoming extremely frustrated with Sky.

Hi @Slay04

Hi
Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

Ordering a new Q box usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.

Re: Pulsating Blue Q Light - not working

Chodley — Sat, 17 Feb 2024 12:49:24 GMT

And don't assume the power cable for the new box is the same. Check that when you do the swap.

Re: Pulsating Blue Q Light - not working

Slay04 — Sat, 17 Feb 2024 14:09:01 GMT

My remote is disconnected from tv so now I cannot do anything.

I have tried to 7 and 9 1 and 3 thing but because the tv won't come on. It can't connect.

the sky box is finally showing a green light now. But still saying HDMI cable not connected like before and it has nothing to do wit that.

Re: Pulsating Blue Q Light - not working

Chodley — Sat, 17 Feb 2024 14:27:02 GMT

If there's no image coming out of the box (assuming the TV's on the correct HDMI input) I think the box has had it.