topic Re: How do I get a replacement Mini box? in Sky Q

How do I get a replacement Mini box?

Gemlou1 — Wed, 14 Feb 2024 18:40:07 GMT

Evening!

I'm so fed up with having to reboot my Mini box every time I use it - how do I get a replacement? (After all, I'm effectively renting it and it's not fit for purpose!)

TIA!

Re: How do I get a replacement Mini box?

Laing1 — Wed, 14 Feb 2024 18:51:12 GMT

@Gemlou1 wrote:

Evening!

I'm so fed up with having to reboot my Mini box every time I use it - how do I get a replacement? (After all, I'm effectively renting it and it's not fit for purpose!)

TIA!

@Gemlou1 when your mini box isn't working are you rebooting just the mini box ? if so Have you tried rebooting your main Q box first ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then reboot your mini box

Re: How do I get a replacement Mini box?

Gemlou1 — Sat, 17 Feb 2024 10:17:50 GMT

I've tried rebooting Sky Q box, reset mini box from factory settings, Sky engineer moved it (when he came to fix broadband).... still doing the same thing. I just want a new box!!

Re: How do I get a replacement Mini box?

oldfella — Sat, 17 Feb 2024 10:30:59 GMT

@Gemlou1 wrote:

I've tried rebooting Sky Q box, reset mini box from factory settings, Sky engineer moved it (when he came to fix broadband).... still doing the same thing. I just want a new box!!

Hi @Gemlou1

First make sure that all Q boxes are on the same Software version and the same standby setting.

https://www.sky.com/help/articles/sky-software-updates.

https://www.sky.com/help/articles/updating-sky-box-software.

https://www.sky.com/help/articles/using-the-standby-settings.

Then try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.