https://helpforum.sky.com/t5/Sky-Q/Viewing-card-issue/m-p/4564951#M631755 <P>I keep getting a message come up on my tv saying viewing card is not active and I need to contact sky can u please tell me why I'm getting this message thanks&nbsp;</P> Fri, 16 Feb 2024 23:21:03 GMT Chantelle0404 2024-02-16T23:21:03Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card-issue/m-p/4564951#M631755 <P>I keep getting a message come up on my tv saying viewing card is not active and I need to contact sky can u please tell me why I'm getting this message thanks&nbsp;</P> Fri, 16 Feb 2024 23:21:03 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card-issue/m-p/4564951#M631755 Chantelle0404 2024-02-16T23:21:03Z https://helpforum.sky.com/t5/Sky-Q/Viewing-card-issue/m-p/4564957#M631756 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3974927">@Chantelle0404</a>&nbsp;wrote:<BR /> <P>I keep getting a message come up on my tv saying viewing card is not active and I need to contact sky can u please tell me why I'm getting this message thanks&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3974927">@Chantelle0404</a>&nbsp;not a message i've seen before as we are customers here like you but have you cancelled at all and then re-instated or missed a payment ?&nbsp;</P> <P>If neither of them you could try refreshing your viewing card by pressing home &gt; settings &gt; system info &gt; viewing card number &gt; setup &gt; viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet&nbsp;</P> Fri, 16 Feb 2024 23:38:34 GMT https://helpforum.sky.com/t5/Sky-Q/Viewing-card-issue/m-p/4564957#M631756 Laing1 2024-02-16T23:38:34Z