topic Re: Recording series in Sky Q

Recording series

Melanie+Gaynor — Fri, 26 Jan 2024 22:39:27 GMT

Before getting sky q, I could set my JD box to record a series, then when the next season started it would automatically record it. Since getting sky q, it doesn't, and I have missed the first 2 episodes of what I am watching. Why does sky q not automatically record the next season of a series when it airs

Re: Recording series

Daniel0210 — Sat, 27 Jan 2024 05:35:02 GMT

@Melanie+Gaynor

To prevent missing the new series starting you can sign up for free emails on the Geektown website. About 7-10 days before a new series first broadcasts they send you an email with the time, date and Sky channel it's on.

Re: Recording series

oj01 — Sat, 27 Jan 2024 08:50:16 GMT

@Melanie+Gaynor It should work in the same way, although I've always found it to be hit and miss even on my Sky+HD box.

How long have you had the Sky Q box though as it wouldn't know/remember the series you were recording on your old Sky+HD box.

Re: Recording series

Anonymous — Sat, 27 Jan 2024 09:03:38 GMT

If the series is on the same channel and the name hasn't changed then it usually does, however if the channel has changed or the name (even in the slightest) then it won't recognise it as the same programme. That's always been the case as it relies on hidden tags which I think are down to the individual channels/companies.

Re: Recording series

Roxb — Fri, 16 Feb 2024 22:25:17 GMT

Yes!! It's so annoying isn't it 😞

I keep missing the first few episodes too. I used to be with virgin and it had that feature.
Is there a way to change this? Did you find anything out? 🤞

Re: Recording series

Melanie+Gaynor — Sat, 17 Feb 2024 17:09:49 GMT

I setup series link from season 23 and when 24 started it missed episode 1, and could not find it on catch up. Really annoying

Re: Recording series

Anonymous — Sat, 17 Feb 2024 18:29:07 GMT

@Melanie+Gaynor wrote:
I setup series link from season 23 and when 24 started it missed episode 1, and could not find it on catch up. Really annoying

Season 23 & 24 of what exactly?

Re: Recording series

Roxb — Sun, 18 Feb 2024 10:57:24 GMT

Sky need to add this feature, quick style!
I only knew the programme had a new series because I saw it on Instagram. 😭

Re: Recording series

Daniel0210 — Sun, 18 Feb 2024 10:59:17 GMT

@Roxb

@Daniel0210 wrote:

To prevent missing the new series starting you can sign up for free emails on the Geektown website. About 7-10 days before a new series first broadcasts they send you an email with the time, date and Sky channel it's on.

Re: Recording series

Laing1 — Sun, 18 Feb 2024 11:31:15 GMT

@Roxb wrote:

Sky need to add this feature, quick style!
I only knew the programme had a new series because I saw it on Instagram. 😭

@Roxb Sky don't need to add this feature as smart links is already a feature the problem is that it is down to the individual broadcasters to add the correct data to the programmes so they link

Re: Recording series

Roxb — Sun, 18 Feb 2024 15:01:21 GMT

What's smart link? Virgin and BT don't seem to have a problem with it, so I just don't understand why a new series doesn't automatically record. 🤷🏼‍♀️

Re: Recording series

nigea99 — Sun, 18 Feb 2024 15:07:33 GMT

@Laing1 wrote:

@Roxb wrote:

Sky need to add this feature, quick style!
I only knew the programme had a new series because I saw it on Instagram. 😭

@Roxb Sky don't need to add this feature as smart links is already a feature the problem is that it is down to the individual broadcasters to add the correct data to the programmes so they link

it should be noted, however, that this works at box level so if a box is replaced previous history is lost.

Personally, I have found Smart links useful but not overly reliable.

I have found it interesting in the past that BBC smart links have sometimes resulted in switching regions (I.e. I live in England but the new series have been BBC Scotland or Wales) - this may change now that there Regional variants are now all HD

Re: Recording series

oldfella — Sun, 18 Feb 2024 15:24:12 GMT

@Roxb wrote:

What's smart link? Virgin and BT don't seem to have a problem with it, so I just don't understand why a new series doesn't automatically record. 🤷🏼‍♀️

Hi @Roxb

As previously explained All series links Smart or Otherwise rely on the Host broadcaster coding the content accordingly.

Any issues with any content not linking correctly can be reported to Sky Viewer relations.

ViewerR@sky.uk

Re: Recording series

Anonymous — Sun, 18 Feb 2024 17:12:42 GMT

@Roxb wrote:
What's smart link? Virgin and BT don't seem to have a problem with it, so I just don't understand why a new series doesn't automatically record. 🤷🏼‍♀️

Nonsense, BT & Virgin can both have the same exact problem depending on how the broadcaster encodes the series. ITV and the Discovery group are notoriously bad at it and I can guarantee that, having been on customer service for both in the past.

Re: Recording series

Roxb — Sun, 18 Feb 2024 17:20:43 GMT

I can only go by my experience. I was with Virgin for over 10 years and I never had a problem. Been with BT for nearly a year and no problem either.

I've also been with Sky for nearly a year and it hasn't automatically recorded a new series, not once.