topic Re: Netflix still charging me in Sky Q

Netflix still charging me

MaxP — Tue, 29 Aug 2023 18:18:00 GMT

Hi, I've got sky ultimate which I think comes with Netflix included but I'm still being charged seperately by Netflix. I think I was told the Netflix payment would automatically be cancelled. Any ideas?

Re: Netflix still charging me

oldfella — Tue, 29 Aug 2023 18:39:05 GMT

@MaxP wrote:

Hi, I've got sky ultimate which I think comes with Netflix included but I'm still being charged seperately by Netflix. I think I was told the Netflix payment would automatically be cancelled. Any ideas?

Hi @MaxP

If you have Sky Ultimate TV in your package then you have Sky Netflix.

When you open the App on Sky Q and login with your Normal Netflix details.

This should automatically switch your billing to Sky and you do not have to cancel with Netflix.

If you are partway through a Netflix billing period then Netflix should add a credit to your Account (for future use)

Re: Netflix still charging me

MaxP — Tue, 29 Aug 2023 20:13:20 GMT

Thanks. I've done all of that but Netflix has been charging me for a few months.

Re: Netflix still charging me

Chodley — Wed, 30 Aug 2023 07:38:09 GMT

I'd ring netflix

Re: Netflix still charging me

DellGirl1 — Fri, 19 Jan 2024 09:56:38 GMT

@MaxP Hi, I'm curious how you got on with contacting Netflix? We are in same situation, however, we've been paying since 2018! I didn't realise until I logged in to my Netflix account to downgrade, and it said it's paid through Sky. Really hoping Netflix will refund the money.

Re: Netflix still charging me

glanmiredj — Fri, 16 Feb 2024 19:31:43 GMT

Same boat here , theyre still billing me 21 euro a month via netflix for last 8 months even though when i log into my netflix account it says its free as part of my sky package . Anyone get any joy from netflix ??

Re: Netflix still charging me

DellGirl1 — Fri, 16 Feb 2024 22:21:00 GMT

@MaxP So, it turns out our card has been used fraudulently. My card details but linked to a Spanish email address. My bank has refunded last 13 months. All seems very fishy to me.

Re: Netflix still charging me

Chodley — Sat, 17 Feb 2024 12:19:12 GMT

@DellGirl1 wrote:
@MaxP So, it turns out our card has been used fraudulently. My card details but linked to a Spanish email address. My bank has refunded last 13 months. All seems very fishy to me.

Did you have that netflix account and then switch to paying via Sky and it didn't automatically change your billing?

Re: Netflix still charging me

DellGirl1 — Sat, 17 Feb 2024 22:36:39 GMT

@Chodley yes I had an account prior to sky and it was cancelled, however my card details continued to be used to pay for somebody else's Netflix! Very strange.

Re: Netflix still charging me

ZiggyRed — Tue, 06 Jan 2026 14:29:54 GMT

Hi there, I've just discovered we're in the same position - been paying for the last few years even though it's incuded in our Sky sub. There's no payment history on Netflix as it says it's going through Sky.

I can't see anywhere on my bank details to cancel this payment either ... were your bank good in assisting?

Any help gratefully received, thank you.

Re: Netflix still charging me

DaveDrizen — Tue, 06 Jan 2026 17:39:07 GMT

Go to your Netflix account on line get in to payment details if your account is linked to Sky it should payment though Sky if dose not for some reason you account has not been linked to Sky. If you used your old Netflix login to log in your skybox it should changed paymen.