topic Re: Netflix not working in Sky Q

Netflix not working

Serge18 — Fri, 16 Feb 2024 19:55:45 GMT

Hi. I updated sky supscription yesterday including Netflix. I set up Netflix yesterday as well . But today Netflix not working asking payment information.

Re: Netflix not working

oldfella — Fri, 16 Feb 2024 20:06:28 GMT

@Serge18 wrote:

Hi. I updated sky supscription yesterday including Netflix. I set up Netflix yesterday as well . But today Netflix not working asking payment information.

Hi @Serge18

Did you Activate Netflix as per the following link?

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-netflix

Re: Netflix not working

Serge18 — Fri, 16 Feb 2024 20:08:52 GMT

Yes I did yesterday and everything was working fine. But today Netflix asking to update payment info .

Re: Netflix not working

oldfella — Fri, 16 Feb 2024 20:18:05 GMT

@Serge18 wrote:

Yes I did yesterday and everything was working fine. But today Netflix asking to update payment info .

Did you previously pay Netflix direct before you updated your Sky subscription @Serge18

Re: Netflix not working

Serge18 — Fri, 16 Feb 2024 20:21:17 GMT

No it was with Sky as well. But it's all ran out yesterday morning but I renewed supscription yesterday evening and activated Netflix straight away and it was working fine yesterday . I even received email from them saying that payment information has been updated and enjoy watching Netflix etc.

Re: Netflix not working

oldfella — Fri, 16 Feb 2024 20:23:38 GMT

@Serge18 wrote:

No it was with Sky as well. But it's all ran out yesterday morning but I renewed supscription yesterday evening and activated Netflix straight away and it was working fine yesterday . I even received email from them saying that payment information has been updated and enjoy watching Netflix etc.

Looks like you need to contact Sky directly then @Serge18

Re: Netflix not working

Serge18 — Fri, 16 Feb 2024 20:24:38 GMT

Ok. What is the phone number and working hours?

Re: Netflix not working

oldfella — Fri, 16 Feb 2024 20:26:17 GMT

@Serge18 wrote:

Ok. What is the phone number and working hours?

Hi @Serge18

To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home