topic Re: Mini box in Sky Q

Mini box

Sonny1981 — Thu, 15 Feb 2024 21:05:17 GMT

I've just switched to another internet service provider from Sky but still keeping my tv package through Sky but I have 2 mini boxes in different rooms and non are now working

any help appreciated

Re: Mini box

oldfella — Thu, 15 Feb 2024 21:26:18 GMT

@Sonny1981 wrote:

I've just switched to another internet service provider from Sky but still keeping my tv package through Sky but I have 2 mini boxes in different rooms and non are now working

any help appreciated

Hi @Sonny1981

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above. Start with the mini nearest to the main Q box.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

When you carry out the Network reset on the second mini you can use the first mini for WPS if nearer than the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Mini box

Sonny1981 — Thu, 15 Feb 2024 21:30:42 GMT

Done all this,

on my main sky q box no apps are available and says I don't have subscription for boxes when I do

Re: Mini box

oldfella — Thu, 15 Feb 2024 21:33:32 GMT

@Sonny1981 wrote:

Done all this,

on my main sky q box no apps are available and says I don't have subscription for boxes when I do

Hi @Sonny1981

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Mini box

Sonny1981 — Thu, 15 Feb 2024 22:32:55 GMT

No that hasn't worked either, will have to call sky tomorrow

thankyou though 👍