topic Re: What happens if I cancel in Sky Q

What happens if I cancel

RobAllen — Thu, 15 Feb 2024 16:00:50 GMT

All I want to know is what happens if I cancel my sky tv package yet only for a temporary amount of time such as I'm not using the sky tv package due to reasons. I don't want to pay for a service for months or years if I'm not regularly using it. I'm not planning on cancelling I'm just curious Will I get to keep the box and card? Will they be taken away and I lose my recorded content? Will I be able to return to the service at a later time? And much much more that I haven't thought of

Re: What happens if I cancel

Daniel0210 — Thu, 15 Feb 2024 16:08:04 GMT

@RobAllen

You can't temporarily cancel your subscription. You would need to cancel completely and return loaned equipment to Sky.

To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

Return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.

Re: What happens if I cancel

RobAllen — Thu, 15 Feb 2024 16:29:02 GMT

@Daniel0210What I meant by temporarily (thank you for the correction) was I cancel then when I desired to have sky tv again I resign up to the service. My friend who also has a Sky Q box kept giving me different answers such as you keep the box and card then saying you don't and repeatedly saying the previous answer again, there by confusing me. He also said he was allowed to keep his box when he cancelled but only staying cancelled for just over a year, hence wanting to inquire about it first before making any real decisions

Re: What happens if I cancel

caesarome — Thu, 15 Feb 2024 16:40:59 GMT

If your friend had a Sky Q box then it should have been returned to Sky as they own it and not doing so should have seen them charged for a non return.

Re: What happens if I cancel

PandJ2020 — Thu, 15 Feb 2024 16:43:52 GMT

@caesarome wrote:
...and not doing so should have seen them charged for a non return.

...and you still don't own it. And it's brick without a subscription.

Re: What happens if I cancel

Daniel0210 — Thu, 15 Feb 2024 16:46:04 GMT

@RobAllen

And, after paying the non return charges, it still wouldn't have transferred ownership to your friend

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment