topic Re: Returns in Sky Q

Returns

Fern2 — Thu, 15 Feb 2024 14:29:29 GMT

Sky asking me to return equipment and sent me returns package but I renewed my subscription.. messages say I will be charged if I don't return equipment but i don't want to.get charged for this.

Re: Returns

Daniel0210 — Thu, 15 Feb 2024 14:43:22 GMT

@Fern2
I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returns

Addie15 — Thu, 15 Feb 2024 15:04:18 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Fern2.

Re: Returns

Lisa-P1987 — Sat, 17 Feb 2024 14:26:18 GMT

We are still looking to help you @Fern2 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks