topic Re: Cancelling subscription in Sky Q

Cancelling subscription

MC43 — Thu, 15 Feb 2024 13:32:22 GMT

Due to the price increase, I wish to cancel my sky Q subscription. The contract expires on 24th Feb.

If I give 31 day notice from 16th Feb, what date will the service be terminated and what future and final charges can I expect?

Re: Cancelling subscription

PandJ2020 — Thu, 15 Feb 2024 13:37:02 GMT

@MC43 wrote:
I wish to cancel my sky Q subscription.

You can't cancel here. You have to contact Sky.

your service will cease 31 days after giving notice. Billing continues as normal (including the month in advance). After cessation your final bill will generate a credit for the overpayment.

Re: Cancelling subscription

Daniel0210 — Thu, 15 Feb 2024 13:49:43 GMT

@MC43
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

Return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.