https://helpforum.sky.com/t5/Sky-Q/I-use-my-phone-for-my-remote-control-but-it-can-t-find-my-sky-box-so-it-won-t-work/m-p/4563456#M631439 <P>No I'm not using the apple app</P> Thu, 15 Feb 2024 11:08:47 GMT Oxford80 2024-02-15T11:08:47Z https://helpforum.sky.com/t5/Sky-Q/I-use-my-phone-for-my-remote-control-but-it-can-t-find-my-sky-box-so-it-won-t-work/m-p/4563450#M631437 <P>I use my phone as my remote control, but it's stopped working. It can't find my sky box as a device. I'm told network is disconnected although there's nothing wrong with my connection or internet&nbsp;</P> Thu, 15 Feb 2024 11:03:25 GMT https://helpforum.sky.com/t5/Sky-Q/I-use-my-phone-for-my-remote-control-but-it-can-t-find-my-sky-box-so-it-won-t-work/m-p/4563450#M631437 Oxford80 2024-02-15T11:03:25Z https://helpforum.sky.com/t5/Sky-Q/I-use-my-phone-for-my-remote-control-but-it-can-t-find-my-sky-box-so-it-won-t-work/m-p/4563453#M631438 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3427001">@Oxford80</a>&nbsp;wrote:<BR /> <P>I use my phone as my remote control, but it's stopped working. It can't find my sky box as a device. I'm told network is disconnected although there's nothing wrong with my connection or internet&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3427001">@Oxford80</a>&nbsp;</P> <P>Are you using the Sky Go App on Apple device?</P> <P><BR />See following link.<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637</A>?</P> Thu, 15 Feb 2024 11:05:50 GMT https://helpforum.sky.com/t5/Sky-Q/I-use-my-phone-for-my-remote-control-but-it-can-t-find-my-sky-box-so-it-won-t-work/m-p/4563453#M631438 oldfella 2024-02-15T11:05:50Z https://helpforum.sky.com/t5/Sky-Q/I-use-my-phone-for-my-remote-control-but-it-can-t-find-my-sky-box-so-it-won-t-work/m-p/4563456#M631439 <P>No I'm not using the apple app</P> Thu, 15 Feb 2024 11:08:47 GMT https://helpforum.sky.com/t5/Sky-Q/I-use-my-phone-for-my-remote-control-but-it-can-t-find-my-sky-box-so-it-won-t-work/m-p/4563456#M631439 Oxford80 2024-02-15T11:08:47Z https://helpforum.sky.com/t5/Sky-Q/I-use-my-phone-for-my-remote-control-but-it-can-t-find-my-sky-box-so-it-won-t-work/m-p/4563462#M631442 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3427001">@Oxford80</a>&nbsp;wrote:<BR /> <P>No I'm not using the apple app</P> <HR /></BLOCKQUOTE> <P>Best to keep in on the forums&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3427001">@Oxford80</a>&nbsp;.</P> <P>It helps others.</P> <P>Check the following link and it will lead to a form for a replacement remote.<BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment</A>.<BR />In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.<BR />See following link.<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637</A>?</P> Thu, 15 Feb 2024 11:13:36 GMT https://helpforum.sky.com/t5/Sky-Q/I-use-my-phone-for-my-remote-control-but-it-can-t-find-my-sky-box-so-it-won-t-work/m-p/4563462#M631442 oldfella 2024-02-15T11:13:36Z