topic Re: Sky Cinema Problems (again) in Sky Q

Sky Cinema Problems (again)

DanboJ — Wed, 14 Feb 2024 19:49:51 GMT

Good evening all,

This seems to be a problem I encounter every 3 months or so. I already subscribe to sky cinema but randomly every so often, it says I need to subscribe to watch any movies.

it was working absolutely fine earlier today, and just sat down this evening to finish the movie and I'm met by the blue screen.

Can I please get some help?

Thanks

Dan

Re: Sky Cinema Problems (again)

Daniel0210 — Thu, 15 Feb 2024 04:32:16 GMT

@DanboJ

I’ve escalated your post to Sky and the Messaging Team should contact you later. Make sure you mention the frequency of this issue. They may suggest a replacement viewing card?

I think you know the process. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Cinema Problems (again)

Greenfingers001 — Thu, 15 Feb 2024 09:34:09 GMT

Thanks for escalating this. We’ve sent @DanboJ an invite to chat.

Re: Sky Cinema Problems (again)

DJ232 — Sun, 14 Apr 2024 15:45:15 GMT

I'm also having this issue