topic Re: My sky mini box is now not working in Sky Q

My sky mini box is now not working

Plumbtrainer — Mon, 26 Jun 2023 18:27:47 GMT

My sky minibox has stopped working. Have tried turning off and turning on again, rebooting router

Re: My sky mini box is now not working

oldfella — Mon, 26 Jun 2023 18:31:11 GMT

@Plumbtrainer wrote:

My sky minibox has stopped working. Have tried turning off and turning on again, rebooting router

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

Re: My sky mini box is now not working

Plumbtrainer — Mon, 26 Jun 2023 19:06:21 GMT

I have tried what you suggested and all I get is something about my router not issueing an IP address. Sorry this oap is losing the wiil to live

Re: My sky mini box is now not working

Plumbtrainer — Mon, 26 Jun 2023 19:09:14 GMT

Hi@oldfella

I have tried what you have suggested but am now getting a message that my router is not supplying IP addresses

Re: My sky mini box is now not working

Donald+Taylor — Wed, 14 Feb 2024 21:05:07 GMT

I switched it off and pulled the plugs out for 1 hour. .. OK now. They should not sell faulty equipment. If this was Motor vehicles they would be bankrupt overnight.