topic Re: Error MR104 in Sky Q

Error MR104

Blake25 — Tue, 23 Jan 2024 15:32:22 GMT

Our multiroom box not been working for 3 days now but the main box in livingroom works fine. Keeps coming up error MR104 and we've reset the box and turned off and on at mains and still the problem persists.

Re: Error MR104

Laing1 — Tue, 23 Jan 2024 15:36:02 GMT

@Blake25 wrote:

Our multiroom box not been working for 3 days now but the main box in livingroom works fine. Keeps coming up error MR104 and we've reset the box and turned off and on at mains and still the problem persists.

@Blake25 have you also rebooted the main Q box

if not then reboot your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box

Re: Error MR104

Sjcw — Wed, 14 Feb 2024 20:22:03 GMT

It's always reboot everything is the solution but what is causing this.

If it was too far away from the sky q main box surely it would have started happening from day 1 of installation? Why has it started in the 6 months?

I've seen multiple occurrences of this error recently and I have a wifi booster in the room where the mini skybox is situated so it shouldn't be too far from the main box.

Re: Error MR104

Laing1 — Wed, 14 Feb 2024 21:43:08 GMT

@Sjcw wrote:

It's always reboot everything is the solution but what is causing this.

If it was too far away from the sky q main box surely it would have started happening from day 1 of installation? Why has it started in the 6 months?

I've seen multiple occurrences of this error recently and I have a wifi booster in the room where the mini skybox is situated so it shouldn't be too far from the main box.

@Sjcw a reboot is recommended as in the majority of cases this works you say you have a wifi booster who is your broadband provider and was the booster supplied by Sky if the booster was supplied by Sky it should be situated half way between your main Q box and the mini box

Re: Error MR104

Scoobysnax97 — Thu, 17 Oct 2024 10:37:56 GMT

The engineer came out today. The mini boxes were on a different network SSID to the main Q box.

Pressed the WPS button, Reactivated the mini boxes and working