topic Re: Sky Boxes Returned but they requested for it again in Sky Q

Sky Boxes Returned but they requested for it again

Olusola — Wed, 14 Feb 2024 15:03:46 GMT

Hello

I returned my sky boxes and I have the picture of the content returned but they still wanted to charge me.

No body in sky to help me and no option.

What can I do

Re: Sky Boxes Returned but they requested for it again

Olusola — Wed, 14 Feb 2024 15:05:49 GMT

Above is the picture of what I sent. Why are they still chasing me?

Re: Sky Boxes Returned but they requested for it again

PandJ2020 — Wed, 14 Feb 2024 15:07:19 GMT

Do you have proof of posting?

Re: Sky Boxes Returned but they requested for it again

Daniel0210 — Wed, 14 Feb 2024 15:10:19 GMT

@Olusola

I'm afraid a photo of equipment ready for posting isn't sufficient. As asked by @PandJ2020

Have you kept your proof of posting?

Unipart are the company that deal with the returns. Before Christmas returns were taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Sky Boxes Returned but they requested for it again

Olusola — Wed, 14 Feb 2024 15:32:33 GMT

Surely, I have proof of postage. In their email they only asked for a Sky Q mini box.

I will take them to court if they bill me and they will pay me back all the legal fees and for distressing me. I was with them for 16 years before I left because they started taking advantage of me.

Re: Sky Boxes Returned but they requested for it again

Daniel0210 — Wed, 14 Feb 2024 15:43:50 GMT

@Olusola

That image is not proof of posting. We can perhaps get you some help on here but we always ask whether the customer has proof of posting (such as the Post Office receipt that looks like a till receipt) to help the Messaging Team. So do you have proof or not?

Re: Sky Boxes Returned but they requested for it again

Olusola — Wed, 14 Feb 2024 15:53:18 GMT

I have the receipt via email etc.

Re: Sky Boxes Returned but they requested for it again

Daniel0210 — Wed, 14 Feb 2024 15:56:59 GMT

Thanks @Olusola

I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Boxes Returned but they requested for it again

Mr+Flibbles+86 — Wed, 14 Feb 2024 15:57:53 GMT

Thanks for escalating this. We’ve sent an invite to @Olusola to chat.

Re: Sky Boxes Returned but they requested for it again

Addie15 — Wed, 14 Feb 2024 16:27:39 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

Re: Sky Boxes Returned but they requested for it again

Olusola — Wed, 06 Mar 2024 11:18:28 GMT

I just received a text message from Sky that they are charging me for not returning their equiment.

What do I do?

Hire a lawyer or take them to court for distressing me?

Re: Sky Boxes Returned but they requested for it again

Olusola — Wed, 06 Mar 2024 11:19:13 GMT

Re: Sky Boxes Returned but they requested for it again

Daniel0210 — Wed, 06 Mar 2024 11:23:20 GMT

@Olusola

Would you like the issuer re-escalating to Sky? The alternative is you call them.

Re: Sky Boxes Returned but they requested for it again

Olusola — Wed, 06 Mar 2024 11:32:44 GMT

Please kindly escalate it to them.

Re: Sky Boxes Returned but they requested for it again

Daniel0210 — Wed, 06 Mar 2024 11:37:16 GMT

@Olusola

Re-escalated for you. The process is the same as before.

Re: Sky Boxes Returned but they requested for it again

Greenfingers001 — Wed, 06 Mar 2024 11:40:47 GMT

Thanks for escalating this. We’ve sent @Olusola another invite to chat.

Re: Sky Boxes Returned but they requested for it again

Greenfingers001 — Wed, 06 Mar 2024 12:24:03 GMT

Update:

Spoke with @Olusola and confirmed there will be no charges for the returned equipment and to ignore the incorrect messaging.

Thanks again for the escalation have a great afternoon 🙂