topic Re: Changing Wifi Network - Mini Box not connecting in Sky Q

Changing Wifi Network - Mini Box not connecting

NickF8 — Thu, 22 Jun 2023 21:35:30 GMT

I hope someone can help… I have a Sky Q Main box, a Sky Q Wireless Extender and a Sky Q Mini Box. I am trying to change the Wireless network it uses as I am moving away from Sky due to slow speeds and they don’t have fibre in my area.

I successfully did the Reset on the Main Q box and connected it to the new Wireless network1, so all good there. I did the WPS button on the Q Extender and on the Main Q box, as I think this is how you sync those up ? Then did it with the Mini Q upstairs – However, after restarting all 3 boxes, the Mini Q says it can’t find the Main Q box.

What am I doing wrong ? Does anyone know the correct process please ?

Thanks

Re: Changing Wifi Network - Mini Box not connecting

Addie15 — Fri, 23 Jun 2023 10:06:00 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Changing Wifi Network - Mini Box not connecting

Lisa-P1987 — Fri, 23 Jun 2023 16:36:56 GMT

Update - spoken to @NickF8 and after some steps the issue is resolved.

Re: Changing Wifi Network - Mini Box not connecting

Tom871 — Wed, 06 Sep 2023 19:26:11 GMT

Hello I have the same problem. Please advise

Re: Changing Wifi Network - Mini Box not connecting

SerFinchalot.TTV — Thu, 05 Oct 2023 14:38:24 GMT

Hello, I also have the same issue.

please advise what steps were taken to resolve OP's issue.

doesnt allow me to simply search for a new WiFi, wants me to enter an IP address manually (which doesn't work)

Re: Changing Wifi Network - Mini Box not connecting

SerFinchalot.TTV — Thu, 05 Oct 2023 14:38:52 GMT

@Lisa-P1987

Re: Changing Wifi Network - Mini Box not connecting

Claire00zz1 — Fri, 13 Oct 2023 07:49:46 GMT

Can you please advise how to do this as I have the same issue. @Lisa-P1987

Re: Changing Wifi Network - Mini Box not connecting

Chodley — Fri, 13 Oct 2023 07:55:38 GMT

@Lisa-P1987 wrote:
Update - spoken to @NickF8and after some steps the issue is resolved.

Can you share what was done.?

Re: Changing Wifi Network - Mini Box not connecting

Chodley — Fri, 13 Oct 2023 07:58:24 GMT

@Claire00zz1 wrote:
Can you please advise how to do this as I have the same issue. @Lisa-P1987

Have you done a network reset preocess on the mini?

Re: Changing Wifi Network - Mini Box not connecting

NicTay215 — Wed, 07 Feb 2024 18:44:40 GMT

I also have this issue?? How did you resolve it please?

Re: Changing Wifi Network - Mini Box not connecting

NickF8 — Wed, 07 Feb 2024 23:51:24 GMT

My issue was I had 3 x SSIDs on the same Wifi Router and initially did not use the first (main) one for the Sky Devices. When I changed to using thst one, they all connected up using the Standard sequence of Main Q Box, Extender, then Mini box.

Re: Changing Wifi Network - Mini Box not connecting

Mr+Flibbles+86 — Thu, 08 Feb 2024 08:20:03 GMT

Thanks for escalating this. We’ve sent an invite to @NicTay215 to chat.

Re: Changing Wifi Network - Mini Box not connecting

SerFinchalot.TTV — Thu, 08 Feb 2024 09:00:04 GMT

Could I have some assistance as well please?

Re: Changing Wifi Network - Mini Box not connecting

Lisa-P1987 — Sat, 10 Feb 2024 09:13:04 GMT

We are still looking to help you @NicTay215. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Changing Wifi Network - Mini Box not connecting

SerFinchalot.TTV — Sat, 10 Feb 2024 09:14:20 GMT

Can I have assistance with the same issue please??

Re: Changing Wifi Network - Mini Box not connecting

Lisa-P1987 — Sat, 10 Feb 2024 09:37:11 GMT

Hi there @SerFinchalot.TTV , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Changing Wifi Network - Mini Box not connecting

NicTay215 — Sun, 11 Feb 2024 19:04:18 GMT

Sorry yes I still need help - my main sky box now isn't connected

Re: Changing Wifi Network - Mini Box not connecting

Lisa-P1987 — Mon, 12 Feb 2024 09:22:36 GMT

Thanks for chatting to us @SerFinchalot.TTV . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Changing Wifi Network - Mini Box not connecting

SerFinchalot.TTV — Mon, 12 Feb 2024 09:57:56 GMT

Hello Lisa, yes, please escalate again please.

Also can you give me the phone number of the team that will be able to advise me?

Re: Changing Wifi Network - Mini Box not connecting

Chodley — Mon, 12 Feb 2024 11:07:28 GMT

You can't call a specific team afaik, just have to get routed through the normal phone support system. Such is the way of modern big corp life.

I've re-escalated for the online chat team on here.