topic Re: Over 3 weeks for an engineer visit in Sky Q

Over 3 weeks for an engineer visit

Annoyed12 — Tue, 13 Feb 2024 21:41:03 GMT

No satellite signal means an engineer visit. First available slot is I've been given is over 3 weeks away.

Given the amount I am paying for Sky this is a total farce. They should be repairing within 24 hours. This is beyond dreadful customer service and a way to reduce their costs by not having many engineers and therefore trying to increase profits. I am paying for a blue screen.

I guess it makes my choice to ditch Sky a lot easier.

There is zero justification for such a lot wait, although I'll like to hear their pathetic attempt at one?

Re: Over 3 weeks for an engineer visit

Mark39 — Tue, 13 Feb 2024 22:03:50 GMT

@Annoyed12 wrote:

There is zero justification for such a lot wait, although I'll like to hear their pathetic attempt at one?

Sky won't respond to your post here. It's primarily a customer Community.

Re: Over 3 weeks for an engineer visit

Annoyed12 — Tue, 13 Feb 2024 22:09:16 GMT

Thanks for your response.

So they don't even provide online help on their own forum. What exactly are we all paying for from this tinpot outfit?

Re: Over 3 weeks for an engineer visit

Invisiblename — Tue, 13 Feb 2024 22:09:30 GMT

@Annoyed12 wrote:
No satellite signal means an engineer visit. First available slot is I've been given is over 3 weeks away.

Given the amount I am paying for Sky this is a total farce. They should be repairing within 24 hours. This is beyond dreadful customer service and a way to reduce their costs by not having many engineers and therefore trying to increase profits. I am paying for a blue screen.

I guess it makes my choice to ditch Sky a lot easier.

There is zero justification for such a lot wait, although I'll like to hear their pathetic attempt at one?

With all the storms around the country over the past few weeks, I'm not really surprised. You could always try a local satellite installer, but you would have to pay them .

Re: Over 3 weeks for an engineer visit

Annoyed12 — Wed, 14 Feb 2024 08:20:39 GMT

Thanks, storms have not been bad in my area, it can only be a total lack of staff with Sky cutting corners on costs. They'll just lose customers as a result and be counter productive. Sky should be paying 3rd party engineers, not me. (removed)

Moderator note: Removed innapropriate remarks.