topic Re: Sky Q Mini Box not turning on in Sky Q

Sky Q Mini Box not turning on

Djhannan — Thu, 30 Mar 2023 10:43:00 GMT

Hello,

we had a few power cuts today and after the power came back on, I noticed the Q mini box in the bedroom didn't have the standby light on.

I unplugged it and plugged back in and the red light came on for a few seconds and went off.

It is getting power as there is a light on at the back

If I press the reset button, the red light comes on and stays on but I can't interact with it.

inhave tried holding reset in but nothing happens.

does this seem like it's stuck in a mode or faulty?

thanks

Re: Sky Q Mini Box not turning on

oldfella — Thu, 30 Mar 2023 10:48:33 GMT

@Djhannan wrote:

Hello,

we had a few power cuts today and after the power came back on, I noticed the Q mini box in the bedroom didn't have the standby light on.

I unplugged it and plugged back in and the red light came on for a few seconds and went off.

It is getting power as there is a light on at the back

If I press the reset button, the red light comes on and stays on but I can't interact with it.

inhave tried holding reset in but nothing happens.

does this seem like it's stuck in a mode or faulty?

thanks

Hi @Djhannan

Work through the following link

https://www.sky.com/help/articles/sky-q-box-wont-turn-on#:~:text=Hold%20down%20the%20Reset%20button,the%20front%20of%20the%20box.

Re: Sky Q Mini Box not turning on

Djhannan — Thu, 30 Mar 2023 10:55:37 GMT

Hello

i have followed the link

the red light shows on the remote when I press ?

I have held down the standby button on the box and turned it back, but no light flashes.

As soon as I power it on, the red light goes off after about 2 seconds.

if I press the reset button on the back, the light stays on but nothing happens

Re: Sky Q Mini Box not turning on

oldfella — Thu, 30 Mar 2023 10:59:54 GMT

@Djhannan wrote:

Hello

i have followed the link

the red light shows on the remote when I press ?

I have held down the standby button on the box and turned it back, but no light flashes.

As soon as I power it on, the red light goes off after about 2 seconds.

if I press the reset button on the back, the light stays on but nothing happens

Hi @Djhannan

You need to hold in the reset button in for at least 30 seconds while you switch it on.

If the Recovery doesn't work there is only one option which is shown in the link

Re: Sky Q Mini Box not turning on

Djhannan — Thu, 30 Mar 2023 11:22:22 GMT

Hello

the link does state standby button, which is the front.

I have just done the same with the reset but to no joy

What is the best number to call for a new box?

Re: Sky Q Mini Box not turning on

oldfella — Thu, 30 Mar 2023 11:28:23 GMT

@Djhannan wrote:

Hello

the link does state standby button, which is the front.

I have just done the same with the reset but to no joy

What is the best number to call for a new box?

Hi @Djhannan

Just to confirm what the link says regarding the minis

To complete the recovery procedure on your Sky Q Mini box:

Switch the Sky Q Mini box off at the mains.
Hold down the Reset button on the back of the Sky Q Mini box and switch it back on at the mains.
Keep holding it until the light on the front flashes red and green. This will take about 30 seconds.
Once it flashes red and green, press the standby button on the front of the box.

If the lights don't show after 30 seconds, repeat steps 1 to 2. If it still doesn't work, you might need to replace your Sky Q box.

Re: Sky Q Mini Box not turning on

cmgcupcake — Tue, 09 May 2023 09:29:32 GMT

Hi there

i am having exactly this problem following a series of power cuts. No lights on front of sky q mini box. When unplugged and then plugged back into mains red light comes on for a few seconds then disappears.

Did the reset button which puts red light back on. Never does it flash red/green despite holding down for 30+secs. Tried unplugging again and red light completely disappears again only returning after pressing the reset button again. The remote is working. Changed the fuse in the plug just to be sure!

Have the power surges from power cuts fried the box? Did you rectify the problem or is it a new box?

many thanks for any help

Re: Sky Q Mini Box not turning on

K.L.Richards — Mon, 12 Feb 2024 23:21:13 GMT

Having exactly the same problem following a power outage.. did you get this resolved or is it a replacement mini box.

my other mini box is working fine, so I suspect I do have a broken unit.

Re: Sky Q Mini Box not turning on

MonkeyMark — Mon, 25 Nov 2024 22:49:27 GMT

Try repairing your remote. Similar problem and remote not working as well. Reset using 7&9 buttons and point at the box!! Mine just came on.

Re: Sky Q Mini Box not turning on

Jt38 — Tue, 24 Dec 2024 21:21:11 GMT

I have the same problem...

none of these steps worked!

doni need a new box?

Re: Sky Q Mini Box not turning on

MonkeyMark — Tue, 24 Dec 2024 21:24:26 GMT

Re pair the remote. It won't show but it will then get you back to where you want to be with a working system etc.