topic Re: My tv keeps flashing a black screen and sound stops in Sky Q

My tv keeps flashing a black screen and sound stops

Clinch+Family — Fri, 01 Sep 2023 19:24:47 GMT

When watching TV the signal seems to get interrupted and the screen flashes black and sound stops. I have changed hdmi cable. Rebooted sky box. Changed hdmi ports and nothing fixes it.

Re: My tv keeps flashing a black screen and sound stops

Clinch+Family — Fri, 01 Sep 2023 19:29:52 GMT

It's not the tv as I can watch tv when not connected to sky without problem

Re: My tv keeps flashing a black screen and sound stops

Huilun — Tue, 19 Sep 2023 20:42:44 GMT

This keeps happening to me too.
I even bought a new tv, it's getting unwatchable!
did anyone have an answer

Re: My tv keeps flashing a black screen and sound stops

Skyqme — Sun, 11 Feb 2024 15:47:23 GMT

Mine has been doing this for weeks now , new sky q box , software updated , expensive hdmi lead ( tried in every port ) my ps5 and fire stick work fine in the same ports ( unplugged/ disconnected when fault finding) , tv and sky q are in separate sockets (plugs) it's unwatchable , signal is 90 and 90 . Every electrical outlet in the room is empty and off . Even the other rooms . Apps and channels are equally effected. Black screen flashes / blips happen frequently some times we get 20min before it happens other times it everywhere min. Internet is solid too can wfh stream and game with no visible issues

Anyone resolved this . ?

Re: My tv keeps flashing a black screen and sound stops

Huilun — Mon, 12 Feb 2024 05:16:37 GMT

No I never got an answer and still happening. I'm ready to cancel the whole thing

Re: My tv keeps flashing a black screen and sound stops

Daniel-F — Mon, 12 Feb 2024 13:45:21 GMT

Hi @Skyqme & @Huilun ,

Sorry to hear about the intermittent issue you have both been having with your Sky Q. I'd like to escalate you both over to our Community Messaging Team just to run through some support steps to try and resolve this.

I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Thanks,

Re: My tv keeps flashing a black screen and sound stops

Lisa-P1987 — Mon, 12 Feb 2024 15:09:37 GMT

Thanks for escalating this. We’ve sent @Skyqme an invite to chat.

Re: My tv keeps flashing a black screen and sound stops

Lisa-P1987 — Mon, 12 Feb 2024 15:10:27 GMT

Thanks for escalating this. We’ve sent @Huilun an invite to chat.

Re: My tv keeps flashing a black screen and sound stops

Addie15 — Wed, 14 Feb 2024 15:09:19 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: My tv keeps flashing a black screen and sound stops

Addie15 — Wed, 14 Feb 2024 15:10:47 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: My tv keeps flashing a black screen and sound stops

judette — Sat, 09 Nov 2024 22:15:45 GMT

Hi, I'm also experiencing this issue and it seems to be getting worse.

We bought a brand new tv last year when we forst got sky q and have had picture pixelarion issues since day one. It's so bad we demanded the tv be taken away and repaired. It came back with a brand new CPU but the issue persists. Now as well as pixelarion, we also get the tv flashing black 2 or 3 ti.es in a seco d or 2, then normal again for a random period of time. I know it isn't the tv as when our new tv was away for repair, we replaced it with another and the issue was present on that tv too.

I really need help on this

Re: My tv keeps flashing a black screen and sound stops

Jamesie_ — Thu, 31 Jul 2025 20:01:02 GMT

I've just changed to a refurb sky q box and I'm now getting the black screen no sound flash up. Please can someone share the fix, or can a sky agent contact me? Thanks.