topic Re: Hi in Sky Q

Can I book engineer?

ChadRyan — Tue, 13 Feb 2024 10:58:57 GMT

does anyone know if Sky allows there sky customers to book engineer appointments yes, or no

Moderator note: Changed title to reflect topic more.

Re: Hi

Daniel0210 — Mon, 12 Feb 2024 06:04:05 GMT

@ChadRyan wrote:

does anyone know if Sky allows there sky customers to book engineer appointments yes, or no

Yes (for Sky Q where you've posted today and posted previously).

Now, if you tell us why you think you need an engineer we may be able to help you and save an engineer a visit.

Re: Hi

ChadRyan — Mon, 12 Feb 2024 06:15:57 GMT

Some of my sky Q recording still disappearing. What is the reason why they keep disappearing please

Re: Hi

Daniel0210 — Mon, 12 Feb 2024 06:28:57 GMT

@ChadRyan

Could be the box storage is gettin near capacity. Have you got lots of recordings?

Re: Hi

ChadRyan — Mon, 12 Feb 2024 06:31:47 GMT

yes I've got lots of recordings as I've recorded a lot of stuff

Re: Hi

Daniel0210 — Mon, 12 Feb 2024 06:34:29 GMT

@ChadRyan

What % are you currently at?

Re: Hi

ChadRyan — Mon, 12 Feb 2024 06:36:30 GMT

Yes I got a lot of recordings as I recorded a lot of stuff on my sky box, I thought you told me whatever sky box I've got, I've been recorded up to fairs and recordings whether it is a 1 box over 2GB box what does it matter

Re: Hi

ChadRyan — Mon, 12 Feb 2024 06:37:56 GMT

How do I check this can you tell me please

Re: Hi

ChadRyan — Mon, 12 Feb 2024 06:42:44 GMT

my percentage is 32%used

Re: Hi

Chodley — Mon, 12 Feb 2024 08:05:12 GMT

It's not that then

Are they maybe downloads that have expired rather than recordings of live broadcasts?

I assume you haven't had any hard drive error warning messages?

Re: Hi

ChadRyan — Mon, 12 Feb 2024 08:25:43 GMT

I don't understand what you mean can you explain what you mean please I know I haven't had any hard Issues or error messages

Re: Hi

Chodley — Mon, 12 Feb 2024 08:39:15 GMT

@ChadRyan wrote:
I don't understand what you mean can you explain what you mean please I know I haven't had any hard Issues or error messages

I mean downloads (i.e. on-demand sky cinema or catchup stuff) can expire, unlike recordings of live broadcasts.

Re: Can I book engineer?

Danielle2924 — Fri, 05 Apr 2024 21:06:49 GMT

I have received my sky stream and broadband device but have now realised I do not have a telephone line to connect it to. I need an engineer to install broadband?

Re: Can I book engineer?

ChadRyan — Mon, 24 Jun 2024 02:36:42 GMT

can you anyone tell me what does the Red light mean on the sky box And how do I resolve this issue, please because my sky box never done this before. It's only been doing this since I down the factory reset on the box so can anyone tell me how I get it to stop doing this please?

Re: Can I book engineer?

Daniel0210 — Mon, 24 Jun 2024 04:20:38 GMT

@ChadRyan

I presume you mean the red light that shows you the box is either recording or downloading a programme.

Re: Can I book engineer?

ChadRyan — Mon, 24 Jun 2024 04:24:07 GMT

no I don't need that at all. I mean when you do a factory reset on the box

Re: Can I book engineer?

ChadRyan — Mon, 24 Jun 2024 04:56:37 GMT

What do I do when I am having connection issues with my sky broadband

Re: Can I book engineer?

Chodley — Mon, 24 Jun 2024 06:42:34 GMT

@ChadRyan wrote:
no I don't need that at all. I mean when you do a factory reset on the box

So - the red power light on the right has stayed on? Is the box working but the light isn't changing to amber/green?

Re: Can I book engineer?

ChadRyan — Sat, 17 Aug 2024 03:55:23 GMT

no it changed to Amber Green the light on the box but every so often the light on the box turns Amber red and then the box starts itself it sort of reboot itself Does this mean the box is doing the software update? Yes or no

Re: Can I book engineer?

Chodley — Sat, 17 Aug 2024 08:18:56 GMT

@ChadRyan wrote:
no it changed to Amber Green the light on the box but every so often the light on the box turns Amber red and then the box starts itself it sort of reboot itself Does this mean the box is doing the software update? Yes or no

Is this happening around 2AM? In which case yes it's the daily maintenance cycle.

FYI I'm sure it wasn't your intention but writing "yes or no" at the end of your posts sounds a bit aggressive. It reads as if you're demanding a simple answer because you feel like you're being given the runaround.