topic Re: I was sent a Sky multi room box i did not ask for and do not want,how do I return it to Sky? in Sky Q

I was sent a Sky multi room box i did not ask for and do not want,how do I return it to Sky?

R888 — Sun, 11 Feb 2024 20:43:42 GMT

This was not ordered, it arrived yesterday and I have not opened it.

Re: I was sent a Sky multi room box i did not ask for and do not want,how do I return it to Sky?

oldfella — Sun, 11 Feb 2024 20:45:13 GMT

@R888 wrote:

This was not ordered, it arrived yesterday and I have not opened it.

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: I was sent a Sky multi room box i did not ask for and do not want,how do I return it to Sky?

TimmyBGood — Mon, 12 Feb 2024 09:51:01 GMT

@R888

Note that returning a Q Mini will not stop the Multiscreen subscription: you'd need to call in and negotiate that (it may have been priced into your bundle)

Don't unilaterally return any Sky hardware which hasn't been requested: it will just disappear and you'll end up being charged.

Re: I was sent a Sky multi room box i did not ask for and do not want,how do I return it to Sky?

MightyQuinn — Mon, 12 Feb 2024 10:17:48 GMT

Hi @R888 The fact you are calling it a multiroom box and not a Sky Q Mini box, are you sure that it is one?

Re: I was sent a Sky multi room box i did not ask for and do not want,how do I return it to Sky?

R888 — Mon, 12 Feb 2024 18:34:50 GMT

It is a Sky Q box, it was never ordered, I spoke to Sky today and they promise they are sorting things now, I just hope they are correct.