topic Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground in Sky Q

Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Nyky — Sun, 11 Feb 2024 10:08:29 GMT

My sky dish has been knocked out of position by a tile falling on it, so called an engineer to come and re attach the dish but he said it's too dangerous to do. I did explain that sky actually put it up there in the first place but he didn't believe me. So I'm wondering if anyone else has these issues? And, are all dishes now put at ground level? Please let me know if there is another way of getting this sorted or do I now need to cancel sky? It's only 4 meters up so any reasonable ladder would do, I even had a scaffold tower erected by a PASMA operative with a scaftag attached but he refused to use it because it wasn't within their safety guidelines. I'm truly baffled by what these engineers are actually allowed or willing to do?

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

PandJ2020 — Sun, 11 Feb 2024 10:15:27 GMT

The safety guidelines change. If the current install is outside these then they won't touch it.

Unless they can erect a dish within the guidelines then you'll either have to cancel or pay a local engineer who is prepared to service it.

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Nyky — Sun, 11 Feb 2024 10:24:14 GMT

Oh I see, so your saying that a local company will do the job but sky employees are not allowed at height anymore that really does not make any sense at all. Unfortunately because I live in a listed building and have mature trees round me it needs to be high up and hidden. I have been with sky for well over 20 years what a shame, it looks like Netflix it is then 😂😂

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

lettice — Sun, 11 Feb 2024 10:36:26 GMT

Often, if its out of reach or in a tricky position, Sky can engage their special heights team.
Would suggest a call to Sky to request that for your dish and maybe ask to email a picture of the layout of the dish, or reference it on Google maps, if its available there, so they can come prepared.

4m is not particularly high, but with what else you have said above re scaffolding, may not be easily accessible with a single ladder (one engineer plus ladder safety guidelines) that the majority of Sky engineers use.

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Godfrey — Sun, 11 Feb 2024 12:23:36 GMT

@Nyky wrote:
My sky dish has been knocked out of position by a tile falling on it, ...........It's only 4 meters up so any reasonable ladder would do, ..........Unfortunately because I live in a listed building and have mature trees round me it needs to be high up and hidden.

Could you post a clear picture showing the position where your dish was mounted.

In order to allow us to analyse how safe access could be achieved, and consider whether a Sky engineer using a normal tethered ladder should have been able to reach it, and additionally advise whether we think a Sky special team of two engineers would be the correct method required to safely re-install it.

Godfrey.

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Nyky — Sun, 11 Feb 2024 13:33:04 GMT

I have now got a local guy to come round and he laughed at the height and was not phased by it at all. He did however have to replace the receiver which cost £178.00 in total plus vat. So I am going to reduce my sky subscription to just normal to and no extras and get Amazon Netflix and Apple TV instead as you don't need a dish for that👍👍

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Laing1 — Sun, 11 Feb 2024 14:01:54 GMT

@Nyky wrote:

I have now got a local guy to come round and he laughed at the height and was not phased by it at all. He did however have to replace the receiver which cost £178.00 in total plus vat. So I am going to reduce my sky subscription to just normal to and no extras and get Amazon Netflix and Apple TV instead as you don't need a dish for that👍👍

@Nyky can you explain what you mean by he replaced the receiver do you mean the LNB at the end of the arm on the dish or the Sky Box

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Chodley — Sun, 11 Feb 2024 14:21:11 GMT

Must be that. Nothing else would make sense. LNB must have been damaged by the tile.

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Nyky — Sun, 11 Feb 2024 14:24:15 GMT

The LNB was replaced

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Laing1 — Sun, 11 Feb 2024 15:13:30 GMT

@Nyky wrote:

The LNB was replaced

@Nyky ahhh ok just sound a lot to have a LNB replaced

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Invisiblename — Sun, 11 Feb 2024 17:20:33 GMT

@Laing1 wrote:
@Nyky wrote:
The LNB was replaced
@Nyky ahhh ok just sound a lot to have a LNB replaced

Average online LNB cost approx £40 (probable £25/30 to installer) so that was a pretty hefty labour charge!

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Godfrey — Sun, 11 Feb 2024 17:41:30 GMT

My distributor is offering a 'one off' official Sky Wideband LNB at £6.89 plus vat, several reputable retail sources offer suitable wideband LNBs for just under £10 including delivery. Their 'one off' prices for Zone 1 dishes are £16.76 plus vat, and Zone 2 dishes are £20.49 plus vat.

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Laing1 — Sun, 11 Feb 2024 17:49:25 GMT

@Invisiblename wrote:

@Laing1 wrote:

@Nyky wrote:

The LNB was replaced

@Nyky ahhh ok just sound a lot to have a LNB replaced

Average online LNB cost approx £40 (probable £25/30 to installer) so that was a pretty hefty labour charge!

@Invisiblename a twin output wideband LNB on amazon is £9.97 so very hefty labour charge seeing as that price didn't include VAT and that Sky only charge £65.00 for an engineers visit if they need to charge you

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

Chodley — Sun, 11 Feb 2024 18:31:47 GMT

I don't think you guys telling the OP they've paid over the odds is going to make them feel any better 😉 Sounded like the dish needed reinstalling on the wall too anyway.

Re: Sky engineers won’t now service my sky dish because it is too high 4meters of the ground

simon194 — Mon, 12 Feb 2024 11:41:14 GMT

Most of the local installers round my way charge between£120 - £150 just to put up a TV aerial as my daughter found out so probably wasn't a bad price.