Connection issue between mini box and sky Q box

Ashley85 — Sun, 11 Feb 2024 14:56:44 GMT

Hi,

Keep getting issues with the connection between the sky mini boxes and the Sky Q box. Only recently started to happen. Broadband is all fine and no issues and signal strength and speed is really good. How do I sort this please?

Thanks

Re: Connection issue between mini box and sky Q box

PandJ2020 — Sun, 11 Feb 2024 15:11:16 GMT

@Ashley85 wrote:
Broadband is all fine and no issues and signal strength and speed is really good. How do I sort this please?

Who provides your broadband? As the Q to Q connectivity may not use it and ironically may actually interfere.

Re: Connection issue between mini box and sky Q box

oldfella — Sun, 11 Feb 2024 15:34:26 GMT

@Ashley85 wrote:

Hi,

Keep getting issues with the connection between the sky mini boxes and the Sky Q box. Only recently started to happen. Broadband is all fine and no issues and signal strength and speed is really good. How do I sort this please?

Thanks

Hi @Ashley85

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above. Start with the mini nearest to the main Q box.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

When you carry out the Network reset on the second mini you can use the first mini for WPS if nearer than the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Connection issue between mini box and sky Q box

Ashley85 — Sun, 11 Feb 2024 16:31:35 GMT

Thanks for the reply. Vodafone supply my Broadband.

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Connection issue between mini box and sky Q box

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Re: Connection issue between mini box and sky Q box