topic Re: Streaming problems with main SkyQ box in Sky Q

Streaming problems with main SkyQ box

LaneB — Sat, 10 Feb 2024 16:34:25 GMT

SkyQ box screen goes black with a sound crackle and then blue buffering circle appears then returns to normal after a few seconds. Happens at least twice an hour. Only, happens on Main Box and not on Mini-Boxes.

Re: Streaming problems with main SkyQ box

Lisa-P1987 — Sun, 11 Feb 2024 09:48:20 GMT

Hi there @LaneB , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Streaming problems with main SkyQ box

Addie15 — Tue, 13 Feb 2024 09:50:45 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Streaming problems with main SkyQ box

LaneB — Tue, 13 Feb 2024 09:59:18 GMT

This is what I can tell you.

I have restared the box after following intsructions but it has made no difference. I use Control4 and our Control4 engineer has seen it for himself and confirms that it is a Main Box issue and the box needs replacing.

How do I get a replacement box please.